Points Disappeared

[njcoach24]

I canceled a reservation and 100 of my points disappeared. I’ve called a handful of times, they see the points gone but can’t put them back. They have some systems person “working” on it. It’s been well over a week.

Has this happened to anybody else? How long does it take to be resolved?

They did say they are holding the rooms I wanted for the dates I wanted.

 

[zavandor]

Never heard of it happening. Where those points "special" in any way, like maybe transfered or points given during the pa demic to foreign owners?

 

[erionm]

Hasn't happened to us, but I have seen a few posts were members have had this issue. Don't recall the actual time frame is took the IT department to get them back.

 

[njcoach24]

Never heard of it happening. Where those points "special" in any way, like maybe transfered or points given during the pa demic to foreign owners?

Just regular points. The first agent I spoke to sounded really surprised that it happened. The next sounded like it was a thing happening.