RobDoc
DIS Legend
- Joined
- Aug 14, 1998
- Messages
- 34,194
I agree with Doctor P- that's why members must push MS to be able to use transferred points 11 months ahead at their original home resort- they autoimatically assume the status of the contract into which they were transferred and MS must manually track the original resort in order for the member to make their reservation.
My guess is that these will still have to be manually handled since the software hasn't likely been changed yet. Personally, I don't care how it is accomplished- automatically or manually - as long as it is applied equally and consistently to all members. If it is now too much to handle properly manually, I'd hope DVC will address getting better technology to handle the issue.
I suspect it will just be managed manually with more emphasis placed on training CMs to look at the source for all points in an account before making a reservation for any member. It may add a few seconds (or more) to each transaction to verify the status of the points available in the account.
My guess is that these will still have to be manually handled since the software hasn't likely been changed yet. Personally, I don't care how it is accomplished- automatically or manually - as long as it is applied equally and consistently to all members. If it is now too much to handle properly manually, I'd hope DVC will address getting better technology to handle the issue.
I suspect it will just be managed manually with more emphasis placed on training CMs to look at the source for all points in an account before making a reservation for any member. It may add a few seconds (or more) to each transaction to verify the status of the points available in the account.
