Please tell me Air Tran is ok!

WisMom

Mouseketeer
Joined
Sep 18, 2004
Messages
176
Hi all
Well, today I jumped on a cheap airfare for AirTran from Milwaukee to Orlando, nonstop in September. I saw mostly good experiences here. Then I looked at a few websites where folks post reviews. Boy, did AirTran get slammed by some people. Constant flight delays, hassles, rude staff.

Now I'm scared!! The fares are non-refundable. Please let me know your experiences, good or bad. I'm sick to my stomach and close to tears. Did I make a bad decision??

Thank you, Thank you, Thank you
WisMom
 
I have flown Airtran several times from Philadelphia to Orlando and have never had a problem. You can check in online 24 hours in advance and get an assigned seat.

My experience with Airtran has been better than with Southwest. On my Southwest flight I thought there was going to be a fist fight over the seating.
 
I've flown them a few times and never had a major problem. The only problem I had was one time they changed our flight to Orlando to leave 2 hours later. That could happen with any airline. If you name any airline you could dig up some bad reviews. It will be OK!
 
Thank you so much.:goodvibes
I also noticed a longer thread where other folks posted positive experiences. That thread made me feel better too.

I do realize that happy customers won't take the time to post on a review website. So I am hoping our experience will be positive.

I found a lot of great facts on the Bureau of Transporation Services website, http://www.bts.gov/. They post ontime departures, reasons for delays, etc. AirTran was no worse than anyone else.

Thanks again
WisMom
 

We traveled on AirTran 4 times since a year ago. The last was earlier this month; 4 of us traveled from Minneapolis to Orlando on our last trip and 4 family members traveled from Milwaukee to Orlando.
Our flights changed by a few minutes sometimes, but never by much. The airplanes on all our flights were almost new (on our flight back from Orlando to Minneapolis in January, the pilot announced that our airplane was "celebrating its one month birthday."
We (and the part of our family who flew from Milwaukee) found the Air Tran staff to be great. They were polite and businesslike. Some people might not like some of the jokes they made (like our pilot on the way back to Minneapolis announced we would be in good shape for landing because instead of a pilot and co-pilot, they had mistakenly scheduled 2 pilots - both of them "landing specialists." Most of the passengers thought that was pretty funny.
My DD has a wheelchair which we gate check. I need to take some pieces off of it before gate checking it and I need to put it back together before DD gets into it. While I was working on the wheelchair at the end of one trip, I saw the Captain help an elderly woman get over the threshold of the plane. He offered to walk all the way up the jetway with her, but by that time, a member of her party had gotten her walker unfolded for her.
I was impressed with the service.
 
I have flown them a few times now, and they are fine.

When you buy tickets that far out on any airline, it's a good idea to check that your flight/time hasn't changed. On one of our trips we were notified via e-mail that the flight schedule had changed and we were put on a flight to MCO that connected instead of direct. I checked their flight schedule on line and then gave them a call. I politely insisted that I be put back onto a direct flight like the one I had originally booked. They did that nicely for me.
They probably did that knowing some people wouldn't really care. We had a toddler, and making a connection adds a lot to our day. All worked out okay!
 
Count me as not being an Airtran fan at all. I hope they never ever take over my favorite airline-Midwest. There is NO comparison.

Did you get assigned seats on Airtran? That's one of the things I hate the most (other than much smaller seats than Midwest's two across wide leather seats)- no assigned seats using Airtran's cheapest seats until you get to the airport to check in. Bleech! I want to pick out my seat when I buy my ticket and not pay extra for that.

I have flown Airtran several times to Orlando from Milwaukee and I don't like stopping in Atlanta first. I prefer direct flights.
 
Did you get assigned seats on Airtran? That's one of the things I hate the most (other than much smaller seats than Midwest's two across wide leather seats)- no assigned seats using Airtran's cheapest seats until you get to the airport to check in. Bleech! I want to pick out my seat when I buy my ticket and not pay extra for that.

You don't have to wait til you get to the airport, you can choose your seats when you checkin online 24 hours in advance.

It's just part of Airtran's model, the more expensive seats get to choose seats at time of purchase, the less expensive seats have to wait til checkin.

We flew AirTran home in February, and had NO problems whatsoever. There were 3 of us, and we got seats all together at checkin 24 hours in advance
 
Airtran is great. We fly them all the time. We are a family of six. The staff is friendly. (kid friendly as well) We have flown them 5 times and always prefer AT. We just flew Sunday and our flight was delayed 4 hours.:sad2: back from disney. But that was beacause of weather not AT fault.

You can pick your seats 24 hours before. The also have satelite radio in all the arm rests and they hand out free head phones.
 
I have flown Airtran several times to Orlando from Milwaukee and I don't like stopping in Atlanta first. I prefer direct flights.
The flight my mom, MIL, sister and neice took earlier this month from Milwaukee to Orlando and back were direct flights, so not all are connecting flights.
 
http://www.jsonline.com/story/index.aspx?id=597558


At AirTran Airways, the message is simple: "Go. There's nothing stopping you."

But the slogan takes on an entirely new meaning in light of charges by five former employees that company officials failed to put the brakes on widespread sexual harassment and sexual and racial discrimination at its Milwaukee station. Consider just a few of the accusations:

A supervisor slipped on a white hood and told black workers that he was with the Ku Klux Klan.

The same supervisor kicked a female employee, after she refused his advances, so often and so hard with his steel-toed shoes that she suffered rectal bleeding.

At least two female employees were assaulted by a male colleague who grabbed them from behind and then simulated having sex with them.

Male workers weren't punished after they had sex with federal airport employees - one in the boss' office - while on the clock.

Porn was routinely left on office computers. Workers passed around pictures of nude women, including ones of female workers. The men in the office openly discussed their sexual exploits while hitting on the women and asking to take pictures of their breasts.

The female manager did little or nothing in response. And several of the complaining women were laid off or passed over for plum jobs.

Welcome to AirTran's office at Mitchell International Airport, according to the five federal lawsuits filed since March 2006. The cases could go to trial this fall.

The Florida carrier is attempting a hostile takeover of Milwaukee-based Midwest Airlines, offering $9 in cash and 0.5842 share of AirTran stock for each share in Midwest. Executives with Midwest are urging shareholders, who meet in Virginia next month, to reject the latest proposal from AirTran.

The five federal lawsuits portray a small airport office - it has only 31 employees - that permitted shocking incidents of abuse, harassment and discrimination.

Quite a contrast to the wholesome image that Midwest Air tries to present with its friendly flight attendants and chocolate chip cookies.

Janet Heins, the lawyer handling four of the lawsuits, was generally tight-lipped about the complaints last week, except to say the sides have finished gathering evidence and conducting interviews with witnesses.

"I feel like we do have the information we need to go forward," the Mequon employment attorney said. "The complaints pretty much speak for themselves."

The state Equal Rights Division found probable cause in the cases of two former AirTran workers - Susan Henneman and Tami Ott - that AirTran had discriminated against the women, permitted sexual harassment to occur and retaliated against the two after they raised objections. Tricia Knight, the lawyer with the fifth lawsuit, said Friday that she and Heins took the cases to federal court because retirements and illnesses had slowed the state review.

AirTran spokesman Tad Hutcheson was clearly not prepared to discuss the suits last week.

Asked whether the five women fabricated the charges, misinterpreted the various incidents or were the victims of widespread abuse, Hutcheson said, "Um, let me ask - if I can put you on hold for a second - let me ask . . . "

Several minutes later, Hutcheson returned to say that he wouldn't talk about the specific accusations or even the general points made in the cases.

He did point out that since 2000, the company has been the subject of fewer than 20 complaints to the U.S. Equal Employment Opportunity Commission a year. The five civil suits, he added, represented the first time the 8,000-employee carrier has been taken to court over a harassment or discrimination claim in at least seven years.

"We're breaking new ground here," Hutcheson said.

Heins countered, "So what?"

All five suits paint a similar picture: Office workers and supervisors who went surfing for porn on computers at the ticket counter; male workers who bragged about specific sexual and sometimes violent acts; female workers who were laid off, treated unfairly or told they would be skipped over for plum assignments if they spoke out; and a manager who permitted all of this.

But several of the suits contain charges of graphic sexual harassment. All five women have left their jobs as customer service agents with AirTran. The Milwaukee office has one office manager, three supervisors and more than two dozen customer service agents.

Laurie Dalton of Greenfield claims that two male colleagues had a bet as to which of them would be the first to sleep with either her or her daughter, Victoria Jensen, who also worked there. After Dalton repeatedly rejected their overtures, the lawsuit says, one of the guys grabbed her by her ponytail in February 2003, "forcibly bent her over the airport counter, lifted up her jacket," simulated sex and then smacked her.

When she complained about the assault and all the explicit remarks, her manager replied, "James says this kind of thing to me all the time," the federal complaint says. AirTran has denied the allegation.

In her suit, Henneman reports a similar assault by the same male co-worker. Her complaint also went nowhere:

"Plaintiff's only communication with (AirTran) in response to her report. . . was a letter from Amy Morris at the corporate office telling her that no investigation would be conducted because the complaint had 'leaked' " to the male worker. Again, AirTran disputes this charge.

Jensen said in her federal complaint that she saw two male co-workers take a couple of female airport staffers to the bathroom and the manager's office for sex while on duty. The next day, Jensen complained to the manager.

"(Her) only actions," the complaint says, "were to change the locks on her office door and to post a sign on her office door saying that only supervisors and managers were allowed in the office."

Probably the strongest and most disturbing allegations come from Latrina Cain, a black Milwaukee resident who worked for AirTran for less than a year beginning in July 2003.

Her immediate supervisor, the suit says, made frequent remarks about Cain's breasts, even going so far as to ask whether he could take pictures of them. Several times, he grabbed her breasts and made sexually suggestive remarks, it says.

But when she rebuffed his numerous advances, the complaint says, he repeatedly "kicked her hard in her buttocks with his steel toed boots." After one such episode, Cain said, she sought medical treatment because she was bleeding from the rectum.

In October 2003, the supervisor began saying and doing racist things; among several incidents, Cain cited a time when she was with another black worker and at least one white staffer. The supervisor "placed something white on his head," her complaint says. "He then told Plaintiff and the other employees that he was a member of the KKK.

"No one. . . thought his conduct was funny."

Hutcheson, the AirTran spokesman, said the supervisor and manager voluntarily resigned from the company. He is not sure where the two are living now.

No Quarter did not name the supervisors and the men accused because neither they nor their attorneys could be reached to get their side of the story.

As for the upcoming vote on AirTran's takeover offer, Hutcheson said he hopes Midwest shareholders don't take the news about the harassment and discrimination claims into consideration. He called the lawsuits "individual personnel issues."

"It's unfortunate we had this issue," Hutcheson said. "But we'll let the judicial process work."
 
The flight my mom, MIL, sister and neice took earlier this month from Milwaukee to Orlando and back were direct flights, so not all are connecting flights.
Last I checked there was one direct flight but most were connecting flights. Of course, it has been awhile since I checked because I don't fly AirTran if I can help it. First choice to Florida is Midwest and then second choice is Northwest. Air Tran is last.

It's good if they let you pick seats 24 hours in advance but I still like knowing I have seats together with my husband sooner than that. The last time I checked flights for Orlando, there was no online check in 24 hours in advance. For the cheapest seats, you had to check in at the airport. If that's changed, it's a change for the better. Still not great, but better than it was.
 
Hi
First, SueM, thank you for the comments that apply to Milwaukee. That was reassuring.

We do have direct flights. The times and price ($69 each way) were big factors. We do usually fly Midwest and we really like them. That made this a harder decision - I almost feel disloyal. But AirTrans' change fee is also lower and right now we are in a tight budget and we know this trip may have to be delayed - so that was also a factor. I suspect it will be hard to convert us permanently away from Midwest.

InkM, Hi fellow Wisconsinsite. Thanks for pointing out the newspaper article. How awful. I really hope AirTrans' management shapes up.

Thank you all for your input, especially things to be on the lookout for.
WisMom
 
Last I checked there was one direct flight but most were connecting flights. Of course, it has been awhile since I checked because I don't fly AirTran if I can help it. First choice to Florida is Midwest and then second choice is Northwest. Air Tran is last.

It's good if they let you pick seats 24 hours in advance but I still like knowing I have seats together with my husband sooner than that. The last time I checked flights for Orlando, there was no online check in 24 hours in advance. For the cheapest seats, you had to check in at the airport. If that's changed, it's a change for the better. Still not great, but better than it was.


Reserved seats are no guarantee. This board is full of posts where peoples seat assignments were changed and they were separated (various airlines). To me, that is more nerve wracking than just waiting for 24 hours before and getting your seats. I've flown them several times to Orlando (with the cheapest seats) and always did 24 hour check-in.
 















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