I got #3 boarding on our last cruise and I was only gold. I don't think getting a #2 is that much better.
So very disappointed. We have two cruises this summer, a 12 day med and another 7 day alaska. We have done premium cruises all the time...long cruises during peak periods...baltic, mexican (back in 2008 when it was still popular and expensive, NYE fantasy, new york, 2 7 day caribbean, first alaskan,and a 4 day dream cruise and only because we wanted to see the boat in its first year and there weren't any longer ones.
We always get two cabins because we are a family of 5 and we always take dcl excursions. I was so happy when they gave the enhanced OBC for GOLD (and enjoyed them in NY and Fantasy) but felt it was quite a disappointment to have them reduced to the same level as silver. If they felt that the OBC were too high, perhaps they could have reduced them to $225 for GOLD and $250 for PLATINUM instead of making them all the same. I like to be recognized by the company as a faithful member. Not because I need the perks, but because when you are so devoted to a company it makes good sense to have them recognize you. Its good customer service. I also have done an ABD, WDW 5 times and DL 9 times. I love disney and yes, I want to be appreciated. I have recommended DCL to countless people (I wish they had a program giving some kickback...wow!). We've taken along other families on 3 of our cruises plus two other families have gone at other times based on our recommendation. DCL is getting lots of money their way from us. I know its just a drop in the barrel considering their billions of dollars, but loyalty should mean something.
I teach customer service and audience development at UVIC and it is so much cheaper to keep an existing client than get a new one. And if you can get your existing clients to do your marketing for you,even better.
So DCL, smarten up and make us devoted travellers feel appreciated somehow.
I think they should look at revamping their program Not take away anything anyone has already, but perhaps look at a way of giving credits for longer cruises and have another category called DIAMOND or something for those with 20+ cruises or X AMOUNT of days. Those people need to be nurtured and encouraged. A special DIAMOND dinner at PALO in the group room for all diamonds to meet each other and have free wine or some such event. The gold/platinum event is fine, but the DIAMONDS should get something else. FREE spa for the week (that wouldn't cost DCL anything), FREE Bingo games. There are all kinds of things that are cost neutral or very low cost that would make people feel appreciated!
I know that the really faithful cruisers have answered questions so wonderfully and encouraged me in my addiction. DCL should be proud of them
Whew... just my morning rant.
So very disappointed. We have two cruises this summer, a 12 day med and another 7 day alaska. We have done premium cruises all the time...long cruises during peak periods...baltic, mexican (back in 2008 when it was still popular and expensive, NYE fantasy, new york, 2 7 day caribbean, first alaskan,and a 4 day dream cruise and only because we wanted to see the boat in its first year and there weren't any longer ones.
We always get two cabins because we are a family of 5 and we always take dcl excursions. I was so happy when they gave the enhanced OBC for GOLD (and enjoyed them in NY and Fantasy) but felt it was quite a disappointment to have them reduced to the same level as silver. If they felt that the OBC were too high, perhaps they could have reduced them to $225 for GOLD and $250 for PLATINUM instead of making them all the same. I like to be recognized by the company as a faithful member. Not because I need the perks, but because when you are so devoted to a company it makes good sense to have them recognize you. Its good customer service. I also have done an ABD, WDW 5 times and DL 9 times. I love disney and yes, I want to be appreciated. I have recommended DCL to countless people (I wish they had a program giving some kickback...wow!). We've taken along other families on 3 of our cruises plus two other families have gone at other times based on our recommendation. DCL is getting lots of money their way from us. I know its just a drop in the barrel considering their billions of dollars, but loyalty should mean something.
I teach customer service and audience development at UVIC and it is so much cheaper to keep an existing client than get a new one. And if you can get your existing clients to do your marketing for you,even better.
So DCL, smarten up and make us devoted travellers feel appreciated somehow.
I think they should look at revamping their program Not take away anything anyone has already, but perhaps look at a way of giving credits for longer cruises and have another category called DIAMOND or something for those with 20+ cruises or X AMOUNT of days. Those people need to be nurtured and encouraged. A special DIAMOND dinner at PALO in the group room for all diamonds to meet each other and have free wine or some such event. The gold/platinum event is fine, but the DIAMONDS should get something else. FREE spa for the week (that wouldn't cost DCL anything), FREE Bingo games. There are all kinds of things that are cost neutral or very low cost that would make people feel appreciated!
I know that the really faithful cruisers have answered questions so wonderfully and encouraged me in my addiction. DCL should be proud of them
Whew... just my morning rant.
