I just want to share a tip about having special experiences at disney. Last year we made sure to go to the front desk and Guest services in the parks when an employee of Disney did something special for us. We let them know the name of the employee and the special treatment they provided and how appreciative we were. Apparently, these comments will go into the employee's file. The people at guest services told us these comments actually help the employee when they are trying to move up into better positions.
Disney employees deserve a little pixie dust too!
Last year, my husband ended up in the ER the night before we were due to leave WDW for home. They told him they were probably going to have to admit him.
I went to the Beach Club front desk in tears (I'm a crier by nature). He had a couple of thousand dollars worth of photo equipment (don't ask) and I had no idea how to pack it up for the flight home, as well as everything else we had to pack, in time for checkout the next morning.
The CM gave us an extension of a few hours in the morning, incredibly generous of her. Then, when our luck turned a bit, my husband was released at about 11 PM that night. He went down to the desk-- he wanted to ensure that when his prescription was delivered, they would let us know-- the CM covered his cab fare to and from the ER and gave us the room until our Magical Express bus arrived at 4 pm the next day.
They MADE our last day. They took a huge load off my mind, and gave us time to enjoy our last day-- we made rope drop, spent a few hours in the parks, then got back and checked out at 2 pm.
I wrote a letter and named, by name, the CMs who had been so helpful.
About 2 weeks later (after a 5 day stay in the hospital back home for my husband), Disney called to check in on him and thank us for the letter. And shortly after that, we got a lovely letter thanking us for our comments and letting us know that they would go into the files of the CMs we named.
No one does Customer Service like Disney!!!!