Pin# Discounts...Amazing story

[tiggerbug]

I am new to the boards, but have been reading the posts for quite some time. I think all the information here is extraordinary and just had to tell you the amazing story I have. I had been reading about all the people who have gotten discounts with the e-mail and postcard notices from Disney, so I decided to call and ask if any PIN code was associated with my name. The CM that answered was very nice and looked up my name and told me that there was no PIN for me. I thanked him for checking and told him I was kind of disappointed as we had been many times but never seem to get the postcards.

I hung up...and not 5 minutes later I got a phone call. It was the CM I had just talked to. He asked if I had ever registered at Disney under my maiden name, to which I said yes...he said there was a PIN code attached to that name!

I still cannot believe that he called me back!!! Talk about going above and beyond. He was so nice and told me how much he loved Disney and went there all the time with his child. We had a discussion about the Haunted Mansion events at both MK and Disneyland all the while he was making my reservation. I thanked him again and told him I really appreciated that he called me back.. he said it was the least he could do seeing as he gave me incorrect information the first time I called.

As it was, I ended up getting the Wilderness Lodge for $121/night for 10/23-28.

I usually experience good customer service when I call Disney, but this was truly amazing. Does anyone know who/where I can e-mail to let someone know how wonderful this CM was?

Thanks for listening..I just had to tell everyone what great service I received.

 

[Praise2Him]

That is a great story. The other day I had an amazing CM (Lilia) and at the end of our conversation when she said, "Is there anything else I can do for you?", I said, "Yes, can you give me the address or phone # of where to write to tell them how nice and helpful you've been. She laughed and said "Thank You!", and then she said, "Actually, I can transfer you to the CM Compliment Line and you can leave a message." I said, "Great!" and she did. I know that doesn't help you now, but in the future you (or anyone else who reads this) can do that. I didn't know anything about it until she said that.

 

[magsmom]

From mousesavers.com:

http://www.mousesavers.com/disneyresorts.html

If you work with an agent at the reservations center who is especially helpful or friendly, get his or her name and take two minutes to send an e-mail complimenting the agent's work (if the link doesn't work, go to disneyworld.com and click on "guest services" at the bottom of the page.

http://disneyworld.disney.go.com/waltdisneyworld/guestservices/contactusindex

 

[tiggerbug]

Thanks for the info.