On the Jan. 31st cruise they did the pillowcases. When I brought them up to guest services they said no, I would have to have the characters sign them. Well the first character I saw I pulled out the pillowcase, and she said I needed to drop if off at guest services. Needless to say I told her I already had tried this. She took the pillowcases and my stateroom number. I picked them up friday morning and my kids LOVE them. Kim