Picking Up Passes w/out email confirmation

[maryisme]

Hi,

I'm a little concerned and am hoping you guys could ease my mind. Last week I ordered 2 annual passes using the bealls code. Universal was having trouble with their site and I didn't receive my email confirmation. I called and received the web id for the transaction. When I requested that they resend the confirmation I was told that they were unable to do so.

Anyone been my shoes and didn't have trouble picking up their passes? Is the process still the same for picking up? If anyone could help I'd appreciate it. I hate showing up without my confirmation because I know that sometimes things do go wrong and I won't have any "backup" information at all!

Thank you!

Mary

 

[A Mickeyfan]

I know one time my daughter's friend came with us & her mom ordered her tkt online. When we got to the window, she not only forgot the confimation but also her ID as well! I thought for sure we were going to have to get her another annual pass. Guest Services took my ID, called her mom at home (they did have info in the computer to verify who paid), verified everything with her on the phone & they gave her the tkt. She was 15 at the time, so it may have been different since she was a kid & we all already had our pass's. I would call the office again to see if they could at least give you something via email stating at least what happened.

 

[Zsa Zsa]

Forgot to bring our confirmation # from the hotel and went to guest services. Just showed husband's drivers license (forgot to bring mine!), and they were able to give us our tickets. Was very grateful!

 

[macraven]

the people that work at guest services at universal are all super stars.

don't worry about glitches with the kiotch pick up.

any problems you have can and will be taken care at at GS.

i have experienced marvelous help when i have had to go there.