What makes one TA better than another?
everyone has different expectations but what I look for is:
- responsive to emails or phone calls
- knowlegable (I always ask things like when was your last trip, where did you stay, how many trips have you made, are you a CDK graduate etc)
- friendly and doesn't make me feel like I am bothering them or wasting their time with questions or changes
- quote requests that answer ALL of my questions rather than just give me a final answer, I want details and suggestions
- someone who will make my ADRs INCLUDING CRT and Illuminations cruises etc. (I usually ask how often they are able to get a CRT ressie vs. how often they miss out)
- good communication - will they notify me of changes or updates, will they remind me when my ADR time is approaching, when my final payment if a package etc.
- someone who actively suggests opportunities for discounts without me asking for them
- someone willing to book other things for me too like town car or limo arrangements, LaNouba tickets, rental car if needed etc.
- no booking fee
- no additional cancellation fee
- and just in general, someone who I feel comfortable with
What are your experiences?
I used to have a TA that I loved for non-Disney travel. When I contacted her about Disney it was obvious she was not a Disney expert. I decided that while she could give me the pros and cons of 20 different cabins on 5 different cruise ships, she wasn't the right person to book Disney with. I booked with Magical Journeys after that and was happy overall but they don't do ADRs and when I contacted my agent for a 2nd trip, the responses were all quick and to the point. No suggestions of other things to consider, no details, just a number or a yes/no type answer to a question. They were always very professional and I had good luck getting discounts with them so I wasn't unhappy per se, just looking for a little bit more. After that I started booking with Magical Memories Travel and have been incredibly pleased with them. I sent a quote request to 3 different agencies with several different questions and scenarios. They were the only ones who went through each scenario and answered each question. Everyone else saw my "first choice" option was available and sent me a quote on that with no info on anything else I asked about. That impressed me. The service has been fantastic ever since. On a trip earlier this year when I had told her that I wasn't planning to get an AP and it became obvious no general public codes were coming out as we had hoped, my agent did the research to find out how much it would cost to join
AAA in my area, if there were AAA discounts available for my room and then contacted me with that info. I gave her my approval and she took care of getting the AAA membership and applying the discount for me. All I had to do was wait for my card. I get updates on any new Disney developments even if they aren't sure if it applies to me or not and I get reminders for important dates. I never feel like my agent is bothered when I call with a change or question. As a matter of fact not too long ago when I apologized for another change request she told me not to feel bad because she had just changed her own reservation for the 4th time so she would never complain about a client making changes.
Do you have a fav
I guess I answered that above, didn't I.
Yes, I do have a favorite. I would highly recommend Magical Memories Travel.
Good luck with your search! I hope you find someone you are happy with!
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They were quite pleased with the knowledge and expertise that their agent had. All their questions were answered, their agent took the time to make sure they didn't miss any of the special little things that make WDW so magical. 
When she told me all the things that Kingdom Magic handled for them and how thorough they were, I said I couldn't of done better myself!! 
In fact, one of "our own" is an agent for them, antkim!! 
