PhotoPass customer service e-mail address?

[Ava]

Does anyone know the customer service e-mail for PhotoPass? The whole site seems to be down right now, and I have photos expiring tonight. (I already downloaded all of the originals but I wanted to do a few last edits. I know, my bad for waiting until the last minute.)

I'm on hold on the phone number, which I found in another thread, but I can't sit on hold all night.

 

[Ava]

Never mind, I found it! It's disneyphotopass_ support @disneyworld.com for future search results.

 

[OhioStateBuckeye]

I haven't been able to access my photos in days, I sent an email and they have been no help. Apparently they transferred it on to someone who should know something, who has never got back to me yet. I swear it has something to do with the switch over for APs and the fact that some of them get pictures for free, because the day of that switch was when my pictures stopped working.

 

[Ava]

I did end up getting someone on the phone last night. They were aware the site was down, and she took my information to extend my photos when it came back up. I logged in to the Photopass site this morning and I ended up getting all of my photos back, not just the ones that were due to expire last night. So I'm happy for now, but we'll see what happens when I get home tonight and actually try to do my edits.

 

[Andyman33]

she told me on the phone it was a known error. and I'm still getting the error. anyone know more about it?