Photo pass question

[lea25]

Hi all...hoping for some clarification...

We purchased the photo pass/memory maker for our trip (that is in 2 days!!!)

I received an email about it this week and was all set to follow the steps, but thought I would verify with the experts here on what's happening. (We've had all sorts of issues with MDE and our online stuff...we have 3 families of 4 linked to a reservation and it seems like they are all different stages or things are working...some received their bands right away, others didn't...some got notification of their online check-in some still haven't...they did the email purge thing and then my reservation got linked incorrectly).

So all that to say...I've copied the email below: So even though I "paid" for it with my initial reservation, I have to go in and "repurchase" it?? I have gone to the MyResevations page and it shows that I purchased Memory Maker and it's linked to our reservation. But what product do I add as listed on step 4?? Do I hit the "link Memory Maker"? But then it asks me to enter in a ticket number...what is that?

I feel a bit dumb about all of this! :/

*ugh...edited to add that I was being a bit of a moron about this. I just realized that I wasn't clicking on the "products" tab. (slapforehead) So I need to go in and pick the "Memory Maker Advanced Purchase" button. Right?

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Thank you for your recent purchase of the Disney PhotoPass Memory Maker product. We recently revised our prices for purchases of Memory Makermade after 12/13/15. However, as a token of our appreciation of your business and loyalty, we are pleased to provide you with a $20.00 promotional store credit for use at MyDisneyPhotoPass.com.

This store credit may be applied to the purchase of any product(s) purchased online at MyDisneyPhotoPass.com except for Memory Maker orMemory MakerAdvance Purchase and has no cash value. This store credit is non-transferrable and is valid through 12/31/2016.

To use your store credit simply follow the instructions below:

1. Sign in or register on MyDisneyExperience.com
2. Visit the MyReservations section of the website to check that your purchased Memory Maker is linked to your account. Don’t see it? Link it here.
3. Click on Disney PhotoPass from the drop down menu under MyDisneyExperience.
4. Add any PhotoPass products to your cart and complete your order.
The full amount of your store credit will apply to your order; if the total in your Cart exceeds the amount of the store credit you will be required to select an additional form of payment. If the amount of your store credit exceeds the total in your Cart, the balance will remain in your account available for use until it expires on 12/31/2016.

Thank you again for using Disney PhotoPass and for your purchase of Memory Maker. Please feel free to call us at 407-560-4300 if you have any questions or need assistance with your purchase.

Regards,

Disney PhotoPass Service Guest Support Team

 

[bc7ate9]

They're giving you a $20 credit to buy a photo product - once you have photos in your account to do that. There are photo books and mugs and prints and all that kind of stuff. It's definitely NOT telling you to re-purchase your Memory Maker!

 

[asbyrneva]

you got an email saying that because they changed their price they are crediting your account $20 to be used for products (mugs, water bottles ornaments...) you dont need to do anything now you wait until you have the pictures -

 

[lea25]

Ahhhh....ok! Thank you so much!

As you can tell, my mind isn't really thinking clearly right now. (I really do consider myself a relatively educated person. lol) But when you're getting ready to leave for WDW in two days after planning the vacation for a year and you realize that your entire packing list has to change because the weather is going to be near 90 and the kid's schools have decided to have every party/Christmas celebration known to man the last week of school...well...you're just ready to put on your Mickey ears and get there!

Thanks again!

 

[tinka-belle]

Yes to all the above. They are issuing a credit to people who purchased Memory Maker before the price reduction to bring their cost in line with the new prices if they haven't started to use it yet. Their way of being proactive to avoid many requests for refunds or credits from people who paid the higher price.

 

[Ladyfish77]

Make sure that everyone in your party is linked to your MDE (where you purchased Memory Maker) as Friends and Family. This is important so that everyone's photos will be linked to your Memory Maker so you can get all the photos. As long as everyone is on your Friends and Family list they can all use the photo pass photographers anywhere in WDW and the photos will end up in your Photo Pass account so you can download them after your trip. Since you said you were having some issues with MDE, I thought you should make sure everyone is linked to you so you do get all your photos for your trip.