Apparently the issue is that a higher percentage of the outdoor family photos get downloaded, particularly by people who pay for photos specifically.
This makes mathematical sense since I assume people who pick “one photo to pay for” or whatever pick a photo from the castle, or the Partners statue, or maybe the DCA pier or whatever... also, a lot of times you end up with like 4 different poses outside so you download all 4 or 3 of 4 or whatever.
Inside FF, we’d often end up with 15-20 total photos (say, 5-7 per princess), but we’d only download maybe 6.
What does NOT make sense is that “percentage of downloads” is the metric being used... but there you have it.
For me, the biggest problem is that the lighting for the indoor meet and greets isn’t conducive to phone photos turning out ok, and there’s also no reason they can’t add to the total number of Photopass photographers (which was already too low IMO).
I’ve sent 3 emails about this in 2018, and although I won’t send more, I hope others will!