Krismutt, I'm sorry if I sounded insensitive, just in case I did (I also might be oversensitive right now, LOL). We've been sick for 5 days now and caring for my 3 year old while being sick as a dog is starting to get to me.
I definitely do think they should have covered the shipping on it, both ways.
Maybe it was someone newly from disneyshopping.com. I've had some awful customer "service" from them, with having to pay for shipping back of an item that was 2 sizes too big, when I went exactly by their measurements (which is a painful thing to do,with a bathing suit!). And they charged for the lower size, then refunded once they got my return. And charged the wrong card. And wouldn't apologize or do anything about it.
Then a recent order was shipped, and the tracking number sat at "billing information received" for 2 weeks. I am more patient than most, having worked for
amazon and made shipping oddities my specialty. Finally wrote to ask their timeframe, and they said 10 business days. OK. One day DH got home and there was a package outside the door. From them. With a totally different tracking number, and the invoice made note of some sort of packaging trouble and stated "re-ship". This was shipped out two days BEFORE I emailed them...you'd think they could have made a note of the new tracking number. I wrote them, and along with all that I said "maybe you should pass along the idea to have the shipping department let CS know of reships and new tracking numbers" and the email I got back was so generic and inconsequential it was almost offensive.
Anyway, didn't mean to write a novel, but I've received lackadasical customer service from disney online, and I know how frustrating it is when it wasn't your fault but they Just Don't Care!