And now I'm back to the Europe page...Yup. And when you finally get to 0 it just takes you back to the main page.

And now I'm back to the Europe page...Yup. And when you finally get to 0 it just takes you back to the main page.
So, now after trying all day to modify my reservation, it’s now saying that the discount is no longer available. If this is truly the case, then that is very disappointing if I’ve been trying all day to make this change and I can’t now...
Good Luck. At least you saw a Visa discount.welp here i go..... i'm starting my "30+ minute" hold to hopefully get the Disney Visa discount I called about yesterday. Fingers crossed they still have availability for what I priced out yesterday!
yeah... i was holding out for any other possible discounts but the only one is the disney visa. so frustrating! still on hold btw...Good Luck. At least your saw a Visa discount.
Phew!Okay how the call went...
Background info - I called to update a rack rate Standard View Caribbean Beach ($783) to a Pool View Animal Kingdom Lodge. I called yesterday and it was priced at $941.13. Travel Dates: Aug 30th - Sept 2nd; 2 adults w/ APs (no tix needed).
- first said they didn't hear about the Disney Visa discount
- found the discount, but then said i needed to book a 2 day ticket also
- i pushed back and said "no, i was priced yesterday for this offer as a room-only & i know other people that have booked it as a room-only" and then she said "ah yes you're right"
- she then quotes me that the room would be the exact same price as my current reservation "$783" exact, which is significantly lower than what i was quoted yesterday. I asked her to double check and make sure that's right. (I believe there was a glitch and the amount did not update when she changed the resort information)
- she said she was now "confused" and "saw different numbers on different screens"
- now she is re-entering the information and starting over
- and she's starting over again
- she asked for ALLL of my information (address, phone number, travel party, everything) and THEN was able to pull up the room info
- she has to book it as a secondary reservation and then cancel my original reservation
- i asked if i would lose all of my fastpass+ reservations because of this and she said "yes" (i don't 100% believe it; will check after call. update after call - i did not lose my FP+)
- I asked if i needed my cvv code to put down the deposit and she said no - only the 16 credit card digits and expiration date (i cut up my card previously)
- she gave me my new confirmation/reservation number prior to asking for cc information
- i asked if i needed to give my cc information and she said "yes, let me back out to the other screen to do that... you're deposit amount is $313.71... oh and now it wont let me do that of course"
- moments pass, finally give cc information
- moments pass, have to give cc information again
- moments pass, and the card is approved
- moments pass, she said it's all done and now she is going to cancel the original resservation
- i ask her to wait on the phone under i can see it on MDE
- it takes about 3-5 minutes and i have to manually enter the confirmation code and it links up
LOL of course i didn't do a room request *smash face into keyboard*. I'm hoping to upgrade to Savannah view when we get there using some disney magic pixie dust. but honestly i'm so happy to be at AKL. Just changed our welcome dinner from Sebastian's Bistro to Boma - YUM!Phew!
You must be exhausted!
Did you remember to make a room request?![]()
Awesome!LOL of course i didn't do a room request *smash face into keyboard*. I'm hoping to upgrade to Savannah view when we get there using some disney magic pixie dust. but honestly i'm so happy to be at AKL. Just changed our welcome dinner from Sebastian's Bistro to Boma - YUM!
Sorry for the long post, don't know if anyone else has run into this today. I called in this morning and at 8:45am the message said that there was a 90 minute hold, I was taken off hold at 10:30am. I already had a reservation for Wilderness Lodge that I made a few months ago and was hoping to apply this morning's released 20% room only discount to it, we'll be there at the very end of Sept into the first week of Oct (no free dining for us). The cast member was so nice and I really felt bad for him, he was very frustrated on the call. He kept trying different things in the system, but no matter what he did the discount wouldn't work. He finally told me, which he probably shouldn't have done, that they get very upset because when Disney makes these announcements because it's for such a small number of rooms at each resort that it's really hard to even stand a chance sometimes at getting the discount. He then kindly offered to check to see what was available at other resorts, but honestly I'm happy where I am. I love going to Disney World, but having worked in customer service myself it's easy to put out these mass announcements when you're not the one on the other end of the phone having to deal with customers. Now, obviously I booked when there was no discount so the 20% off offer would have just been a cherry on top for me, but come on Disney, this is basically false advertising. If you have several resorts that aren't close to being filled, only offer the discount at those places. Don't set your employees up for having to deal with upset customers because you made it look like you have a product that you don't have. The whole thing reminds me of when I was a kid and Toys R Us would come out with their black Friday adds- there was only one of an item, but 100 people in line, and the employees had to deal with the potential fallout.
Did the cancellation automatically come off your my Disney experience? Congratulations on getting your new reservationOkay how the call went...
Background info - I called to update a rack rate Standard View Caribbean Beach ($783) to a Pool View Animal Kingdom Lodge. I called yesterday and it was priced at $941.13. Travel Dates: Aug 30th - Sept 2nd; 2 adults w/ APs (no tix needed).
- first said they didn't hear about the Disney Visa discount
- found the discount, but then said i needed to book a 2 day ticket also
- i pushed back and said "no, i was priced yesterday for this offer as a room-only & i know other people that have booked it as a room-only" and then she said "ah yes you're right"
- she then quotes me that the room would be the exact same price as my current reservation "$783" exact, which is significantly lower than what i was quoted yesterday. I asked her to double check and make sure that's right. (I believe there was a glitch and the amount did not update when she changed the resort information)
- she said she was now "confused" and "saw different numbers on different screens"
- now she is re-entering the information and starting over
- and she's starting over again
- she asked for ALLL of my information (address, phone number, travel party, everything) and THEN was able to pull up the room info
- she has to book it as a secondary reservation and then cancel my original reservation
- i asked if i would lose all of my fastpass+ reservations because of this and she said "yes" (i don't 100% believe it; will check after call. update after call - i did not lose my FP+)
- I asked if i needed my cvv code to put down the deposit and she said no - only the 16 credit card digits and expiration date (i cut up my card previously)
- she gave me my new confirmation/reservation number prior to asking for cc information
- i asked if i needed to give my cc information and she said "yes, let me back out to the other screen to do that... you're deposit amount is $313.71... oh and now it wont let me do that of course"
- moments pass, finally give cc information
- moments pass, have to give cc information again
- moments pass, and the card is approved
- moments pass, she said it's all done and now she is going to cancel the original resservation
- i ask her to wait on the phone under i can see it on MDE
- it takes about 3-5 minutes and i have to manually enter the confirmation code and it links up
all-in-all, the call was 1:21 long - 35 min of that was hold time. the rest was me on the phone with her.