Pete- please tell me the pool manager from the Royal Pacific finally called you back

[dpuck1998]

If it had been only one song, I probably wouldn't have mentioned it - but this was the fourth one in about an hour that was played. Others included lyrics like "slap that ***", something about ripping off a bikini and other assorted pleasantries. This was not about one song - it was about several - the 'Ho' song was the one that pushed me over the edge.

Pete

Still no word from them Pete? I assume at this point they aren't calling back. Shame...

 

[Mike2023]

Sorry if that wasn't clear, I don't believe people who listen to metal want to burn down churches. I live with two guys who listen to nothing but metal, and the church down the road is still there!

Cool cool, just checking.

 

[trivial]

No matter what you do, no matter how much you TRY to censor your child, unless you lock your kids uo in a cellar somewhere, no matter what they will hear these songs somewhere either at a friends house or at the mall. i agree that the dj and the manager should have been more respectfull when this was brought to their attention. but there is really no point in arguing over it. it wont change. so long as there is radio and the "top 40's" list, i believe what the manager called it. all you can do is explain to your kids that talking to or treating anyone like it is said in any of these song is not right and hope they listen.

I agree that it's good to talk to kids about things they hear that are inappropriate. But the resort also has responsibilities to their guests. We're talking about a family resort playing inappropriate music. They shouldn't. Guests have a right to complain, and it isn't unreasonable to expect management to acquiesce. That kids might hear the songs elsewhere is entirely beside the point. Kids might see someone naked elsewhere, but that doesn't mean management should be fine with nudity at the pool at a family resort.

I'm afraid I don't agree with a fatalistic attitude that there's nothing one can do about it, and so best to do nothing. Pete was right to complain and bring it to management, and management was dead wrong in their response.

 

[FireDancer]

This is my take on it (not that anyone cares but when has that stopped me ). I am pretty much as against censorship as anyone can be from a governmental standpoint. I could care less about the word 'ho' and don't personally think it needs censored.

I, however, am in the minority and the Royal Pacific is not the government, it is a business. I wouldn't leave the resort because they censored music but there are those that would leave because they didn't censor it. It is a business decision and the smart business decision is to err on the side of caution in a family setting. If this hotel was in an adult focused area then it probably wouldn't make sense to censor the music but that just isn't the case. If I were the manager, as much as I am against censorship, I would only play the radio edit of songs. It only makes sense in the situation they are in.

Of course if 'ho' is allowed on the radio this all goes out the window but I don't care enough to look up the FCC list of banned words.

 

[lugnut33]

Would it have made it any better had they played:

Smoking In The Boys Room
Rock You Like A Hurricane
Love In An Elevator
Cherry Pie


I do agree that if I'm at the pool with my kids I don't want to hear songs abour Ho's, nor do I want to hear the ones I've mentioned above. However, I mention them because they are familiar rock songs from the past, but each of them has some pretty raunchy lyrics.

If I'm by the pool I'll just take some nice tropical tunes to set the mood.

 

[TeriofTerror]

Would it have made it any better had they played:

Smoking In The Boys Room
Rock You Like A Hurricane
Love In An Elevator
Cherry Pie

Well yeah; I like those!
JK
I go back to my original statement that some nice tropical music would fit the theme well, and is what I want to listen to when lounging by a pool in Florida anyway.

 

[dpuck1998]

Would it have made it any better had they played:

Smoking In The Boys Room
Rock You Like A Hurricane
Love In An Elevator
Cherry Pie


I do agree that if I'm at the pool with my kids I don't want to hear songs abour Ho's, nor do I want to hear the ones I've mentioned above. However, I mention them because they are familiar rock songs from the past, but each of them has some pretty raunchy lyrics.

If I'm by the pool I'll just take some nice tropical tunes to set the mood.

Get us a steel drum band!!

 

[Leigha]

I actually emailed both the RP and their headquarters. I told them I had stayed there before but certainly didn't appreciate the way the situation was handled with another guest. I don't let me kids (20 and 16 by the way) listen to such things on the radio when they're with me so I certainly wouldn't want it forced on me any other time.

I received the following reply from an "Assitant Front Office Manager": Thank you for your e-mail. We share your concern and can assure you that
have we addressed this issue. Our commitment is to provide a
family-friendly, Four Diamond and more experience for all of our guests. We
look forward to welcoming you back to 'the islands' at Loews Royal Pacific
Resort with a warm aloha and a most pleasant stay. Please let me know if
you have anyu further questions.

Best Regards

I have not received a reply from their headquarters. I do hope they take it seriously!

 

[eeyorelvr09]

I have to say I had been contemplating go to Universal and IOA on my next trip to FL (end of this year) but I have to say...this is turning me against it. First the resort has poor taste in management etc.... and then they made a bad decision with the Harry Potter opening. You can only get in if you have the package (for the first month or so). Seriously!!!

Are you planning on staying there, Nicole? I took Pete's review as a complaint of someone who was staying on property at Universal. We are going in October just for a day trip. I do not think that Pete's review was complaining about the parks, but rather the resort. I have not second guessed going to the parks, but I would not stay at a Universal resort just because I wouldn't be able to tear away from Disney.

I think Pete is right on about complaining about the atmosphere not being suitable for children. This is supposed to be a relaxing resort and playing
music that is loud and obnoxious does not cut it. I would have checked the availability at another hotel and checked out if I could find enough rooms at another facility.

 

[disneyholic family]

We stayed at the portofino bay,
in concierge, and had a very bad experience when we checked in.... So bad in fact that it was very hard to overcome the bad feeling for the rest of the 2 day stay...

 

[ADP]

We stayed at the portofino bay,
in concierge, and had a very bad experience when we checked in.... So bad in fact that it was very hard to overcome the bad feeling for the rest of the 2 day stay...

Wow! Sorry to hear that.

 

[BriarRosie]

We stayed at the portofino bay,
in concierge, and had a very bad experience when we checked in.... So bad in fact that it was very hard to overcome the bad feeling for the rest of the 2 day stay...

Yikes. I had a 2 day stay a few years back, sometime around when The Mummy was doing "soft opening" testing. I thought the resort was impressive that I'd stay there again. I'm sorry you had a horrible experience there.

 

[disneyholic family]

Wow! Sorry to hear that.

Yikes. I had a 2 day stay a few years back, sometime around when The Mummy was doing "soft opening" testing. I thought the resort was impressive that I'd stay there again. I'm sorry you had a horrible experience there.

It's like Pete said, when you have 1 or 2 really bad experiences in a hotel, it makes it difficult to think objectively about the rest of the stay...
in truth, most of the staff was very nice...
but the reception staff was unbelievably bad....at least during our stay...
and they're sort of the face of the resort....

it was a shame, since our room was lovely and the hotel is lovely and the concierge lounge and staff were good...
but that threw a shadow on it all...

but we were really only staying there for the front of the line priviledges...so it was fine for that...
but i felt a bit stupid that we had spent so much money for concierge (we're sort of spoiled that way), and then had such a run in at the desk..

i wouldn't discourage anyone from staying there....as i said, the other staff were good...and it is a pretty hotel...and we enjoyed taking the boat over to the park....

 

[ericafny]

Pete I am actually not surprised the manager didn't call you back. I filed a complaint two years ago with Universal management regarding a food service worker at IOA and I am still waiting for them to contact me about it The only thing Universal did was add my email to their promotional mailing list and now I get promotional emails from Universal.

I still go to the park but that experience colored my views on Universal management and how they treat their guests.

 

[lodgelady]

As one of those Disney families that plan to venture over to Universal for Harry Potter this fall, we were planning to book a night or two at this resort, so your info is very helpful. You were right to complain.

 

[BriarRosie]

Pete I am actually not surprised the manager didn't call you back. I filed a complaint two years ago with Universal management regarding a food service worker at IOA and I am still waiting for them to contact me about it The only thing Universal did was add my email to their promotional mailing list and now I get promotional emails from Universal.

I still go to the park but that experience colored my views on Universal management and how they treat their guests.

Universal resorts are run by Loew's, which is completely separate from Universal. It's similar to having problems at the Swan or Dolphin and having issues at Epcot. The complaints are handled by two different companies.

 

[mapmakerj]

I am shocked to hear of Pete's experience. We have stayed at the RPR three times now and never once heard any offensive songs being played at the pool and the only time there was debris in the pools was right after an afternoon storms with some high winds. I would certainly have complained if offensive songs were being played around the pool but I did not hear a single one during the total of 15 nights we have stayed there, most recently 5 nts. last June. I just read previous posts of people reconsidering their stays due to this one bad trip and I just want to make the point that all places, including our beloved Disney, can have an off day (bad judgement, cranky managers, poor housekeeping,etc.) but I don't want anyone to think that what Pete experienced is the everyday norm.

 

[dpuck1998]

I am shocked to hear of Pete's experience. We have stayed at the RPR three times now and never once heard any offensive songs being played at the pool and the only time there was debris in the pools was right after an afternoon storms with some high winds. I would certainly have complained if offensive songs were being played around the pool but I did not hear a single one during the total of 15 nights we have stayed there, most recently 5 nts. last June. I just read previous posts of people reconsidering their stays due to this one bad trip and I just want to make the point that all places, including our beloved Disney, can have an off day (bad judgement, cranky managers, poor housekeeping,etc.) but I don't want anyone to think that what Pete experienced is the everyday norm.

Maybe you just got lucky and that wasn't the norm? I'm not saying that is the case, but lots of people have reported similar issues at this resort at many different times. I had my own issues here and never heard back from management.

 

[mapmakerj]

I wasn't referring to the managment issues reported (we didn't have any dealings with management so I can't speak to those), I was talking about the music issues that were making some parents question their upcoming trips. Other then Pete's post, I haven't seen any others guests post about that specific problem, other then it being loud.

 

[dwaters]

If it had been only one song, I probably wouldn't have mentioned it - but this was the fourth one in about an hour that was played.
Pete

Oh, OK Pete. Thanks for clarifying.

Sounds like the deejay forgot who his audience was.