Pete- please tell me the pool manager from the Royal Pacific finally called you back

[Schrute Farms]

And if so update us on what he said.

There is no way I as a human, much less a father would stay at a resort that played that trash at the pool.

 

[dizneedoll]

I posted in the Universal Show thread that I had wanted to stay at RPR but after hearing about the garbage they played at the pool, that I would find another hotel near Universal or just forget the whole thing and stick with Disney. I'll be interested in hearing any updates from the manager as well.

 

[baby1disney]

What happened?? I've been away so I don't know what everyone is talking about.

 

[FireDancer]

What happened?? I've been away so I don't know what everyone is talking about.

I imagine they played something like uncensored Eminem at the pool area. I didn't listen to the Universal show which is where I assume this is from.

 

[Schrute Farms]

What happened?? I've been away so I don't know what everyone is talking about.

It is in the Universal Show which got released on Monday. Give it a listen when you have time, it had alot of good content.

Cliff Notes- Pete, Teresa, and Teresa's youngest daughter were at the pool at Royal Pacific. A DJ came on shift at the pool and played several vulgar songs. Pete complained to the DJ and pretty much was blown off.

Pete then complained to a manager, who spoke to the DJ and the song selection was changed to something less vulgar. The manager later dismissed it by saying we just play a top 40 song list and kids can hear this on the radio anytime they want.

 

[WaltD4Me]

It is in the Universal Show which got released on Monday. Give it a listen when you have time, it had alot of good content.

Cliff Notes- Pete, Teresa, and Teresa's youngest daughter were at the pool at Royal Pacific. A DJ came on shift at the pool and played several vulgar songs. Pete complained to the DJ and pretty much was blown off.

Pete then complained to a manager, who spoke to the DJ and the song selection was changed to something less vulgar. The manager later dismissed it by saying we just play a top 40 song list and kids can hear this on the radio anytime they want.

I was so shocked when Pete said the manager told him kids can listen to it on the radio anytime they want. Stella is only eight! I'm sure she isn't hiding in her room listening to the "ho" song. If an offensive song comes on the radio a parent can change the station...they don't have that option at the RP pool. I would have been upset too.

There are so many other fun/upbeat songs that a DJ can play that aren't offensive, why include the offensive stuff? You can easily still play alot of popular music without offending anyone. It just isn't necessary.

 

[WebmasterPete]

Nope - I've left two messages and have not received a call back. I'm not calling again. It's pretty apparent to me why that music could be played in the first place, why there was debris in the kiddie pool, why there was garbage around the pool grounds - THE MANAGEMENT SUCKS.

Pete

 

[miss missy]

Nope - I've left two messages and have not received a call back. I'm not calling again. It's pretty apparent to me why that music could be played in the first place, why there was debris in the kiddie pool, why there was garbage around the pool grounds - THE MANAGEMENT SUCKS.

Pete

Wow. As a parent I would be sooo flipping out at that kind of music being played there Uggg to the stupids of the world!!!

 

[tmli]

If this was at the Royal Pacific...I can imagine what the Hard Rock will be like. We were planning on taking my 8 year old neice with us this summer and staying for a couple of nights there.

 

[bannermouse]

The Royal Pacific is a beautiful hotel and it is a shame that the management doesn't keep the grounds/pool up and the music more family friendly. Hopefully someone in management from Universal will hear about Pete's reveiw and take action to correct the problems. If not, shame on Universal.

Bannermouse

 

[GenieCat]

Do listen to the show (great as always), but the review can also be read in the Blog which is linked at the top of the page.

From reading this review and past posts on the boards, it is apparent that families with young children are not their target market. With the exception of Seuss Landing, most of the park attractions, and the shops and restaurants at City Walk are better suited to older children, teens and young adults.

 

[Racey]

I havent listened to the show yet, so apologies if i'm not getting the point .....

There is no excuse for playing vulgar lyric'd songs with the amount of songs out there whic ARE suitable, BUT .... would your child actually take notice of the particular vulgar word when they are running round, shouting and laughing with each other?

there is no excuse for the lack of management skills though! Just an initial contact saying they were investigating the matter would be sufficient in my opinion.

 

[TeriofTerror]

I would think that the theming of that resort would lend itself well to some tropical music -- fun and relaxing, and perfect for lounging by the pool. I would be disappointed to hear Top 40 there; it seems like an intrusion on the environment. Does that make sense?

 

[metalis4ever]

Nope - I've left two messages and have not received a call back. I'm not calling again. It's pretty apparent to me why that music could be played in the first place, why there was debris in the kiddie pool, why there was garbage around the pool grounds - THE MANAGEMENT SUCKS.

Pete

I am shocked beyond belief that the Manager still has not returned your call, clearly he was just going through the motions in calling you because he was told to. I too love Universal and will be staying at RPR for 2 nights in April before heading over to Caribbean Beach but I've got to say that if the grounds look like the way you described them I will not hesitate to complain until I'm blue in the face....After all if enough complaints make it up to the top of the ladder it's bound to come tumbling down to this Manager who clearly has no passion for his job never mind customer service......

 

[teskak]

The DJ & the manager may have not known who you were at the time you complained about the music

BUT surely Orlando as a town dependant on tourism must have some idea of the identity of the main bloggers / podcasters and their marketing people listen to the episodes like you have said Disney managers listen (and remove the sad little crab cakes from the menu)

If the manager does not pay attention to these channels then he is a muppet

 

[ADP]

If the manager does not pay attention to these channels then he is a muppet

Hey! What's wrong with the Muppets?!?

 

[*NikkiBell*]

The DJ & the manager may have not known who you were at the time you complained about the music

BUT surely Orlando as a town dependant on tourism must have some idea of the identity of the main bloggers / podcasters and their marketing people listen to the episodes like you have said Disney managers listen (and remove the sad little crab cakes from the menu)

If the manager does not pay attention to these channels then he is a muppet

Personally, I feel that the DJ and manager should have listened to Pete regardless of his affiliation. If a guest makes a valid complaint, it should be addressed. I'm shocked that the management at RP ignored Pete's concern. That's just ignorant if you ask me.

 

[Becx N Gav]

Do listen to the show (great as always), but the review can also be read in the Blog which is linked at the top of the page.

From reading this review and past posts on the boards, it is apparent that families with young children are not their target market. With the exception of Seuss Landing, most of the park attractions, and the shops and restaurants at City Walk are better suited to older children, teens and young adults.

The audience may change with Harry Potter opening - even if they have a target audience there are plenty of songs of that genre which don't include obscenities or they can be bleeped out.

Personally I don't like that sort of music and knowing that was what they played would put me off staying there (well loud music in general in that setting) - if I want to go to a club I will but to have it at the pool? Not my idea of a relaxing time.

I'll be staying at Disney

 

[catycatcat4]

I wonder how many kids have picked up these songs and started singing them? i know my siblings sing pretty much any song they hear and like.


BTW the song mentioned on the show was don't trust me by 303 not child appropriate at all.

 

[eeyorethegreat]

The DJ & the manager may have not known who you were at the time you complained about the music

BUT surely Orlando as a town dependant on tourism must have some idea of the identity of the main bloggers / podcasters and their marketing people listen to the episodes like you have said Disney managers listen (and remove the sad little crab cakes from the menu)

If the manager does not pay attention to these channels then he is a muppet

Personally, I feel that the DJ and manager should have listened to Pete regardless of his affiliation. If a guest makes a valid complaint, it should be addressed. I'm shocked that the management at RP ignored Pete's concern. That's just ignorant if you ask me.

I agree with Nikki here. It doesn't matter "who Pete is" the point is the music that was being played was inappropriate. Pete pointed this out. Essentially, mamagement didn't care. That is not acceptable. It doesn't matter that He is Pete of WDWinfo and Disboards, it doesn't matter, he was a paying customer who had a very valid complaint. The response that the kids can hear it on the radio is not acceptable either. Know what? I have 4 kids ages 10-15 and they do not listen to that on the radio. You know, maybe my kids are not the norm given their ages but if it isn't acceptable at home, it isn't any more acceptable on vacation. And like was metioned on the podcast, if anyone believes that junk goes over kids heads, particularly young kids, you are kidding yourself. I teach Pre K and it is amazing the things that kids will repeat because they have heard it on the radio, on TV, in the movies etc. I gotta say it isn't cute or funny to hear things like this come out of the mouths of babes.

We are staying at RPR in August. We wanted FOTL and with a family of 6 it makes more sense to stay onsite for that priveledge than to buy the express pass. After hearing Pete's review, I have to say I am concerned about what our experience will be like particularly at the pool area (which is something they are looking forward to). If they have never heard Pete's complaint before, they had better be ready to hear it again. I hope any other families that stay there with kids follow Pete's lead snd speak up. I sure hope management gives Pete a call back.