ilovetotravel1977
DIS Veteran
- Joined
- May 8, 2016
Sounds like something needs to be posted on social media and calling them out on the clawing back of the points...
I've been watching quietly in the background over this whole mess and decided to dig into the terms of the programme and they do have fine print that will in fact allow them to claw back points. Sucks that it's happened and how they chose to fix this will be interesting!
To the extent permitted by law, we accept no liability for any errors in the PC Optimum points balance displayed on any website, email, mobile app or other method. If any PC Optimum points are awarded to your Account in error, we reserve the right to deduct the number of PC Optimum points awarded in error at any time and without notice to you. We are not obligated to honour a request to redeem PC Optimum points added to an Account in error.
You're right, there's no question the points were connected to a promo they offered and they really do need to honour them but I'm sure they were trying to fall back on the fine print i quoted! I'm interested to see how they deal with the fall-out, it's a customer loyalty nightmare -- the people who won large amounts and then had them clawed back will be fuming!!!ok I think this would work for say if the wanted to claw back the points we got from the Lindt offer glitch. But the promotion was that you could win additional points up to 1,000,000 points. So they weren’t really given in error. I think just more people won large amounts then they had planned on.
I'm bummed that it's a redemption weekend...I need to earn more points! lol
And I was hoping for a redemption weekend lol. I'll be picking up some of the stocking stuffers this weekend. I have too many points in our account and it's making me nervous that they are still in there. I need to cash them out into the holiday fund. I don't need someone to steal those points like @dancin Disney style had done to her account. I work hard for those points...I'm not going to have them stolen.
I got it. Can't wait to spend my $50 to get .002 cents return. Guess they really do need to make up for the points lost through their error earlier in the week.
Omg yes. I just took a screen shot and was going to share it here. How weird lol. Guess they gave away too many points this week lol.
I got it. Can't wait to spend my $50 to get .002 cents return. Guess they really do need to make up for the points lost through their error earlier in the week.