Paypal Refund questions.....again!

[my3kids]

Okay, I am on day 10 of my "waiting for Seller Response." Will the money be refunded electronically once their 'clock' hits the 10 days has elapsed counter? The dispute form they sent me says if they find in my favor then up to $1000 is quaranteed. But, here everyone says if the seller has taken all money out of his PP account then there isn't much they can do.

I will file with my cc if PP does nothing, but I would like PP to just immediately refund at the end of the 10 days......I have a couple of hours left. Will my money just magically reappear?

 

[rapriebe]

I'm in the same boat - waiting for the seller to answer the dispute. Since they aren't selling anymore, I expect that their account is cleaned out. Just wondering if I should go through my credit card company and claim it instead of waiting for paypal. My refund is over $300 so I don't want to get screwed out of it.

 

[SlightlyGoofy]

I am so sorry you guys are having problems. It is frustrating.

I am a mystery shopper and have been offered a shop that means I would have to stay at a Sheraton for two nights, eat meals, tip and spend $260 in gambling money to be repaid at the receipt of my report. Is a whole lot of money to risk for a company I have never worked for before but I was thinking about it because it was Paypal and I thought that was a secure thing. Guess not. Thanks for the warning.

Slightly Goofy

 

[my3kids]

The official 10 day mark has now passed and NOTHING from Paypal. No refund, no email, nothing. The seller never responded so their information says the dispute would be settled in my favor but they have done nothing.

I guess I have to contact my credit card now. So much for PayPal's guarantees.

 

[Cheshire Figment]

Have you logged into PayPal and looked in the "Resolution Center" to see the status of your claim?

 

[DianeV]

It has to be 10 days exactly from when the complaint was started I believe...has it been that yet?

 

[disneychrista]

If a human has to approve the refund, which I guess they would, I wouldn't expect anything until the very earliest mid-day Monday.

 

[my3kids]

Yes, it was after the full 10 day waiting period. I had logged in and PP was still saying wsiting for response from seller. I sent PP a message asking where the money was and I called Chase since it was on my Disney Visa. Chase was actually very nice and said there would be no problem. Once I filled out and returned the form they would mail me stating I never received the item then they would go after the seller's bank.

I went back to the computer and low an behold there was a form from PayPal saying the claim had been found in my favor and they had recoved the full amount (close to $100) I went to my ebay summary and the icon saying I'd paid was gone and then in my PP account it showed the reversal of PP pulling the money from the seller and putting it back on my credit card. So while I don't show a PP balance it shows it was refunded to my card, so it looks like all has been taken care of.

I think I will NOT spend more than a few dollars at a time on eBay anymore though. It is just too stressful. The seller had good feedback....until today. Seems he must have jumped ship with more folks money than just my own. Someone else left a neg. and I did as well once PP refunded. I hate that my 100% positive will fall now in retailiation but if people don't accurately leave feedback the system doesn't really work as it should. So, my 100% will be falling shortly, I'm sure. I'll counter wahtever he says (and he is nasty in feedback retaliation it seems to me) with the facts that he never shipped and PP refunded. I would read it on someone else and be able to discern the truth. Hopefully others will about me.

 

[Lyn5]

Something similar happened to me recently. I had been shopping on e-bay for years. I ordered two items from someone with great feedback. Items never arrived, I tried to contact seller twice and nothing. I check again, almost a month later and seller is no longer on ebay and has several negative feedbacks. I file a claim with paypal....they review claim, question seller and then the 10 days are up and nothing. I contact them by e-mail and am told it takes 30 days for the entire process. At the end of 30 days I did get a refund, but only a partial refund...so from my $150 purchase I get back $100. I am frustrated with paypal and search the web...seems like I am not the only one and a lot of people have had much more negative experiences. Around this time I still hadn't recieved another set of items from a different seller ($11). I contacted the seller and no response...so I decided not to bother with Paypal again and I left negative feedback. Of course, the seller left me negative feedback also saying he/she shipped the items twice I guess the postal fairy kept it? At this point, I don't really care since I am not planning on purchasing from ebay again, which is a loss to myself and the honest sellers out there.

I am glad you got back your full amount, well done.

 

[Republican Rapper]

A lot of times eBay will ban a great seller or buyer, even a Powerseller on a technicality or just as a casualty of their bureacracy.

If you use the same IP as someone who has been banned (even at a library), then you will likely be banned. Sometimes if you have your eBay fees set to pay from a CC and that CC expires, they will ban you when the CC will not work. Sometimes there is an error with eBay or a bank that causes the payment to not go through, and you will be banned. Sometimes sellers who move overwhelming inventory (100+ items) a week, will maybe have 1% or less of their buyers file complaints against them, and they will be banned because of excessive complaints.

When eBay bans these users, they often send messages to people who have purchased items from them and encourages them to file chargebacks. A lot of the people who file these chargebacks have received their items, and they get screwed by eBay.

Don't automatically think a seller has jumped ship when it says they are no longer a registered user. I don't know of a way that you can just "end" your eBay account, these people with this status are banned. I'd say maybe even a majority are banned in a ridiculous fashion. eBay and Paypal's bureacracy and monopoly have created a huge system of abuse, whelre many successful and truthful sellers are penalized through no fault of their own.

 

[Republican Rapper]

Another interesting eBay/PP horror situation that happened to my friend.

He was a PowerSeller with about 99.5% positive feedback, he sold about 100 baseball cards a day, most for about $5.00. When you sell this many items, and ship the items via USPS first class mail, then you will likely have several items lost in the mail each money, if not more. That is over 3,000 items shipped a month, I'm sure 10 or so get lost. So occassionally he would have complaints filed against him by buyers who filed these complaints before even asking for a refund.

Everything went on fine, as the huge majority of his transaction were amazing. He was a member for over 7 years at this point.

He decided to sell his car on eBay, he needed money fairly shortly to pay for grad school, sold his car for $9,000. He required an immediate deposit of $2,500 via PayPal after the auction. The winning bidder paid $2,500 to his PP account immediately.

His PP account had $5,000+ in it at this point. The next day he gets an e-mail from PP saying his account had been suspended for unusual activity as well as excessive complaints. They would not tell him what they meant by unusual activity, but after reading similar stories on a PayPal message board, he found out that it was because he usually has $5 transaction and PayPal decided that he shouldn't have a transaction for $2,500.

They froze $5,000+ for six months, and told him he could ask for his money after that period and possibly be reinstated. He lost his livelihood as a seller as he could not accept PayPal any longer. He could not afford to go to grad school that semester, and had to start a night job.

This is a guy who had well over 99% satisfied customers for 7 years, and sold tens of thousands of baseball cards. PayPal randomly decides that he shouldn't have a large transaction and ruins his entire business.

It has taught me several things, never trust PayPal, they are a VERY shady company that does strange things to honest people. And to never have a business solely based on eBay. I have read hundreds of stories from other reputable people that this also happened to on that PayPal message board. Some people had over $30,000 frozen for 6 months by PayPal. PayPal even froze $27,000 that was intended for Hurricane Katrina relief.

I am praying that the rumored Google selling site and Google Wallet come to fruition.

 

[my3kids]

Rebublican Rapper: Oh no, he doesn't seem to have officially disappeared, he just dropped off the face of the earth....taking money for auctions and not sending the items. He definately isn't "no longer a registered user."

Unbelievably, today I received another invoice from him, saying I won the auction but had not paid. It must have been automatically generated when the paid icon disappeared after PayPal refunded the claim.

 

[my3kids]

Yep...I just got my first negative, left this morning. Surprisingly, it doesn't really bother me since he was such a thief. I'm glad I left the feedback for him. Others need to be warned.

My money reappeared on my VISA yesterday, just as PayPal promised.

 

[disneychrista]

Don't forget to reply to his feedback. State the facts only. IMO it is how the person responds to the negative that has the most input on my decision to buy from the person.

 

[jessica52877]

Paypal won't refund if you paid with a credit card, you have to go through the cc company first. That has been my understanding. I also find it easier to deal with cc then paypal, more human contact. Paypal also waits 30 days before refunding. Then they'll alert you. If the seller has no money, don't expect to get it back then. If your cc company denies then you can go through ebay.

This is all just my understanding but I have had some problems with paypal as both a seller and a buyer and that is the info I have received on several occasions. Good luck.