Payments?

[odouglass]

Hi!

We are paying cash for our DVC membership and split it into 3 payments. I need to get the next payment pushed out a few days and also change the card they are using. I can’t manage this in DVC portal, can I?

 

[Sandisw]

No. You need to contact the guide and ask to have things changed.

 

[odouglass]

No. You need to contact the guide and ask to have things changed.

Thanks! Do I call my guide or member accounting? Or does it matter?

 

[Sandisw]

I think either works but I always just got a hold of my guide since I knew he worked on the weekends!

 

[odouglass]

Thanks! I will try to call my guide tomorrow just in case she works on weekends

 

[achinforsomebacon]

I just had to update our card today. You should get an email reminder about 3 days before the payment is scheduled. I called the number and it was handled in a few minutes. This is in the email:

"This is a reminder that your escrow payment will be charged to the credit card ending in xxxx on 09/23/2023. Quality Assurance Managers are available 7 days a week between the hours of 9:00 a.m. and 6:00 p.m. ET. Please contact a Quality Assurance Manager at (800) 782-6767 to discuss any changes to this payment."

 

[odouglass]

I just had to update our card today. You should get an email reminder about 3 days before the payment is scheduled. I called the number and it was handled in a few minutes. This is in the email:

"This is a reminder that your escrow payment will be charged to the credit card ending in xxxx on 09/23/2023. Quality Assurance Managers are available 7 days a week between the hours of 9:00 a.m. and 6:00 p.m. ET. Please contact a Quality Assurance Manager at (800) 782-6767 to discuss any changes to this payment."

Oh, that's great! Thank you so much! I

 

[DonMacGregor]

Thanks! I will try to call my guide tomorrow just in case she works on weekends

I changed my card mid-stream on my last direct purchase (wanted to spread the spend and earn points on multiple cards), and called my guide first. He works remotely 100% of the time, so I'm sure he was at home when I called, but was able to access the system and change the credit card number as we talked on the phone.

 

[odouglass]

I changed my card mid-stream on my last direct purchase (wanted to spread the spend and earn points on multiple cards), and called my guide first. He works remotely 100% of the time, so I'm sure he was at home when I called, but was able to access the system and change the credit card number as we talked on the phone.

Great! That’s exactly why I want to change cards lol.