Paying dues, overpay error

[jotunheim]

I tried paying the full balance, by each contract, entering in the value by each contract, and am still getting an error message that the payment did not take and to try again later.

 

[eticketplease]

I just set up my new contracts I bought this year for monthly auto pay and I got a confirmation email. The funny thing is that the DVC logo that’s used in the official DVC email confirmation communication is actually from https://allears.net/wp-content/uploads/archive/blogs/dnews/dvc-logo.jpg

They don’t have their own internal file to link?? They are instead using a logo file on a 3rd party website??? Totally bizarre!

Wow is the only thing I can say!! That is definitely bizarre!

 

[AnnaS]

Pay by contract and even if paying the whole amount, use the option to put in the dollar amount you want to pay. Do not use the pay in full option for each contract. This worked for me.

I am almost positive I tried each way......wish I could see a screen shot - maybe I am doing something wrong/missing something.

I tried entering the amount due myself - for each contract - pay one contract at a time. I also tried pay each contract and enter total for all four.

 

[Pinnochio]

I got the error as well. Paid my dues in full by contract and just acknowledged the error, and it allowed me to proceed.

But how do you know that is not an overpayment??

 

[AnnaS]

But how do you know that is not an overpayment??

I acknowledge the overpayment - but it still won'e let me submit payment.

 

[CarolynFH]

But how do you know that is not an overpayment??

As far as the system is concerned, it is an overpayment -- of 2021 dues. However, it will save that amount as a credit and apply it to your 2022 dues, so it shouldn't cause any problem. We've been prepaying 2022 for several months now, as we buy discounted gift cards, and I always get that message. This morning was the first time the system took my GC payments without saying it was an overpayment.

 

[Murron]

The dues are not due until mid January. Just chill for a few weeks. Personally I would not submit a payment when the website is so very messed up. Correcting a payment error can be worse than just waiting.

 

[AnnaS]

Since I had the afternoon free, I just called a little while ago and made the payment. Done. One large bill out of the way.

 

[Skyborndancer]

Pay by contract and even if paying the whole amount, use the option to put in the dollar amount you want to pay. Do not use the pay in full option for each contract. This worked for me.

This strategy also worked for me. Once my credit card was saved for paying one contract, the other contracts "pay in full" worked fine. No idea whats going on there

 

[DebbieB]

I have 2 contracts, BWV and VGC. My total is correct looking at the statement. I planned to pay off VGC and do BWV monthly. The balance by resort is off. BWV is $346 under and VGC is $346 over. I had prepaid a $500 gift Card in November and specified it for VGC, not sure if that’s where it is. The history of adjustments makes so sense.

 

[KAT4DISNEY]

As far as the system is concerned, it is an overpayment -- of 2021 dues. However, it will save that amount as a credit and apply it to your 2022 dues, so it shouldn't cause any problem. We've been prepaying 2022 for several months now, as we buy discounted gift cards, and I always get that message. This morning was the first time the system took my GC payments without saying it was an overpayment.

I had time to fiddle a couple of days ago so took the gift cards I had purchased to pay dues and it went thru as normal. Nothing about overpayment. I wasn't paying the entire balance just a couple of months worth as it's set up for monthly auto pay otherwise. If it's thinking it's payment towards 2021 dues it's being selective about whom it applies that to.

 

[CarolynFH]

I had time to fiddle a couple of days ago so took the gift cards I had purchased to pay dues and it went thru as normal. Nothing about overpayment. I wasn't paying the entire balance just a couple of months worth as it's set up for monthly auto pay otherwise. If it's thinking it's payment towards 2021 dues it's being selective about whom it applies that to.

I think there may have been a change in the last day or two, based on how my Dues Overview page displayed last Friday vs. yesterday. In any case, hopefully it’s fixed for everyone now!

 

[J-Dog]

After 4 times being rejected over the last few days, I finally paid successfully with a credit card this morning. Glad that's over for the year...

 

[cmarsh31]

Thanks for giving me the survey again, DVC. I've reached the point where I'm copying and pasting the same message into the "other" box every time. Borrowing glitch, blank calendar when searching, and Dues nightmare.

 

[eticketplease]

After 4 times being rejected over the last few days, I finally paid successfully with a credit card this morning. Glad that's over for the year...

I think you are right I had paid it down to $25 since it kept stating that I would be crediting the account with my large gift card. I was just going to pickup a $25 dollar one from Sams or Target to pay the rest but it allowed me to use the one I had transferred money to previously. Thanks!

 

[Samita]

I have 2 contracts, BWV and VGC. My total is correct looking at the statement. I planned to pay off VGC and do BWV monthly. The balance by resort is off. BWV is $346 under and VGC is $346 over. I had prepaid a $500 gift Card in November and specified it for VGC, not sure if that’s where it is. The history of adjustments makes so sense.

I have this same issue. I want to pay off my RIV dues completely and my AKV monthly (set up already) but the balances aren’t right by $363 under for AKV and $363 over for RIV. I had already applied a $350 gift card I got as part of a reward program at work to my RIV contract in November too. Were you able to fix it? Did you called the Finance Dept? I am thinking of paying only the amount I know I owe at RIV.

 

[DebbieB]

I have this same issue. I want to pay off my RIV dues completely and my AKV monthly (set up already) but the balances aren’t right by $363 under for AKV and $363 over for RIV. I had already applied a $350 gift card I got as part of a reward program at work to my RIV contract in November too. Were you able to fix it? Did you called the Finance Dept? I am thinking of paying only the amount I know I owe at RIV.

No, I haven’t contacted anyone. I want to see the mail statement. It’s really not a big deal as long as the total is correct. The monthly payments under each balance is not correct either.

 

[npatellye]

Weird question: I had an overpay balance of $75 on each of my RIV contracts (I had intentionally overpaid). It showed a balance of -$75. Somehow, on July 16th, they applied the $75 payment to something and made my balance $0 on each contract. I can’t figure out what they would have applied it to that late and why it only appeared on my RIV contracts but not the OKW ones. Did anyone else have this happen?