Anecdotally, based on our direct purchase made on site at Aulani last week vs our direct purchase made a year ago over phone/e-mail:
- I asked for 45-60 days, she said 45 was the longest she could do. (This was the same as last year. Different guide, but both said 45 was the max.)
- Upon agreement of offer, the contract included a printed payment schedule, spreading the payment over 5 more payments (after the initial deposit), on the same card. (I’m pretty darn sure this was not part of the paperwork last year. IIRC, last year’s guide just scheduled a couple of payments verbally, one half way and one on day 45, and told me to call him directly if/when I wanted to change dates/amounts/cards. Which I did.)
- Incidentally, the final payment this year was scheduled for the 44th day, which makes me think they are leaving one day as a fail-safe in case something goes wrong.
- The printed payment schedule had a number to call for the Quality Assurance team if I wanted to make changes. I called two days ago to change the dates/cards/amounts of my remaining payments. So instead of doing this directly through the Guide, I did it with someone from MS. I appreciated scheduling them all at once, even though that meant I had to get things organized upfront. However, I could still call and make changes any time. I called the night before my first scheduled payment and thought it would be too late to change that one, but MS was able to change it. (YMMV as the printed schedule does say to call at least 24 hours before a scheduled payment.)
Hope some of this info is illuminating.
