Passed from Pillar to Post

[elisebutt]

All I want is some assistance at the airports!!!

As my DH is totally blind and I have the 2 kids, one still in a buggy , all I want is a Skycab or porter to give us a hand with the bags so I can push DS2, guide DH and cling onto DS1 to stop him racing off.

I went to TA to change Insurance details and asked them to ring united for me about Disabled assistance - they only provide wheelchair assistance - fat lot of good that'll do me?? - How can i push a wheel chair, Luggage trolley and a buggy????

Contacted United via website - advice - ring reservations - again???

Heathrow, Dulles and Orland all say contact airline - United!!!


Around and around and around I go.

Plus the queues on the phone to United are interminable(sp).

I don't have the time to hang around in a queue.

Any ideas out there??

 

[SueM in MN]

Sounds like the run around to me, too.
I've got some ideas. They may not be so good, but at least it will bump your question to the top of the heap.
I had the idea to look at United's website. That didn't do a whole lot of good; under visual disabilities, it just said canes need to be stowed before take off!
BUT, there was a link to an email address for getting your special needs met and any complaints. Here's a link to United's special needs page.

Once you get to Orlando, if you plan to use one of the town car services to get to your hotel, you might be able to arrange to have the driver meet you at the gate.

Another idea is to see if your TA can figure a way to contact the airports rather than the airline. You might be able to get a better idea of what services the airport has available. There might be porters that are employed by the airport rather than the airline.

Good luck and a large dose of problem resolving pixie dust to you!

 

[teri]

Take a look at this post by our friend and moderator Carol...
http://198.65.131.237/showthread.php?s=&threadid=144633

If the airlines do not provide an escort, I think that you will be able to get the same kind of help from a skycap onsite... but be ready to give a nice tip.