We just did the Wonder cruise in November. I had read on these boards all about the Radisson, staying there, taking the shuttle, etc. That is what we did. We, too, went to WDW straight after the cruise. We knew that we could depart early on our last day so we planned on being at the parks ASAP! I made a point to ask the shuttle driver when he dropped us off at the dock what we need to do about pick up.....do we need to call or schedule it now? He said that, no, we do not schedule it. The shuttles automatically run throughout the day. I asked him what time the earliest pick up shuttle is on departing day. He told me a certain time. (I am sorry that I cannot remember the exact time now. If you look back at mid-November posts I am sure that I wrote a thread complaining about it because I was thoroughly upset!!!) It was an early time, and that made DH and me happy. We knew that we would get an early start on our park day. I also made the point of asking our driver what would happen if we accidentally missed the first shuttle. He said, "Don't worry. The shuttles run very frequently, about every 15 minutes or so, after the first one." That was good news to DH and me also. Well, I got up very early that day to get myself and my dds dressed, have our family eat before leaving the ship (We ate danishes on deck since we were leaving earlier than the sit-down breakfast.), and get out with luggage in time to catch the first shuttle. Well, guess what?!?!?! We got outside for that time (about 10 minutes early as a matter of fact) and NO SHUTTLE!!!!!!!!!! I called the Radisson, and they told me that shuttles do not run until an hour later than that time!!!!!!!!! BOY WAS I FURIOUS!!!!!!!!! I told them that the driver had told my family and me.....(plus another family that was with us on the first shuttle and outside with us waiting for pick up too because they were going to Sea World and wanted an early start)...........this time. The phone person said, "Well, I don't know who would have told you that." I said, "Your driver told me that." The person said, "Our shuttles do not run this early." I said, "You need to tell your workers that so that they do not lie to your guests! I could have slept an hour later!!!!!!!!" I was so upset! Well, at least they did send a shuttle out about 30 minutes after that. I will tell you that I will never stay at that Radisson again!!!! The driver lied to me, and the desk person that took the call was rude to me and didn't want to make the situation any better. She acted as if I was wrong and asking them to do a big favor! Customer service didn't seem to be too important to them. My advice is to have your car waiting for you if you want an early start at the parks on your departing day!