Park visit used wrong tickets-not linked!

[NancyIL]

I had a similar experience last fall, but in reverse. I had a hotel reservation and a 5-day MYW ticket registered on MDE for a December trip. I later decided to go to WDW for 2 days in September to hear Off Kilter and other entertainment acts before they were let go. I registered my 10-day non-expiring park hopper that had never been used so I could make FP+ reservations for the earlier trip. I had to exchange the paper 10-day ticket at guest services for a plastic ticket, and that's the ticket I used to enter the parks for 2 days in September - hopping on one of the days. I didn't have a Magic Band.

It wasn't until I started planning my December FP+ reservations in October that I learned that my unused 5-day ticket was expired! A call to Disney told me my 5-day ticket had been used for the 2 days, even though it was at home, and the ticket expired 14 days later! AND - the system also used one day of my 10-day ticket on the day I park hopped!

I had to email WDW to get it straightened out, but the fix was to my benefit. I picked up a new 5-day MYW ticket at Guest Services in December, and they didn't deduct a 2nd day from my 10-day ticket that I actually used in September. However, the fact that the system used a ticket that was at my home and not the one I actually scanned seems goofy to me!

 

[Marionnette]

Tried that, can't transfer the ghost tickets to anyone else. They came in handy this last trip. I could wait till we got to Disney to buy the AP since I booked our FP with just the ghost tickets on MDE

I'm sure they had some glitch that night. In the end it benefited us

What's a ghost ticket? This is the first time that I've seen that term.

 

[AngiTN]

What's a ghost ticket? This is the first time that I've seen that term.

If I look at My Reservations in MDE I see an 8 day ticket from 2013 that shows as active, not used. But it's wrong. They are used, there are no days remaining on the ticket. So they are a "ghost" of the ticket that I used back in 2013. They are somehow stuck in MDE and can't be removed, reassigned or deactivated. They can be used to book FP, oddly enough, since MDE thinks they are real tickets. But they can't be used to enter the parks as that system knows they are used.

 

[POOHsie]

so..... I think I may have asked this elsewhere but again- if I have old tix n my MDE that I don't want to use, and some new rfid tix that I do want to add and use, if I add the new tix to my acct- can I make FP+ ahead of time, and just use the RFID cards I will have with me? I won't be getting MB anyway- or do I still have to go to guest services to prioritize? will the FP+ be attached to the old tix or the new ones? how will I know ahead of time?

If you enter the park using your actual tickets, there will be no issue about which tickets being used. No need to prioritize your tickets in this situation.

When entering a FP+ line, you would use your actual tickets, which have RFID. The Disney computer then will access the info in your MDE account from those tickets. You have set up FP+ bookings in advance thru MDE, and this is what the computer will be looking for.

 

[NancyIL]

If you enter the park using your actual tickets, there will be no issue about which tickets being used. No need to prioritize your tickets in this situation.

NOT true...see my post above!

 

[AngiTN]

NOT true...see my post above!

I think in your case the CM linked the wrong tickets (or both tickets) to the media you picked up when you turned in the paper 10 day ticket. If the CM hadn't made an error then it wouldn't have happened.
If you have the plastic media from the start, and never go to Guest Services then it wouldn't have any means of using the wrong ticket, no?

 

[hsmamato2]

I think in your case the CM linked the wrong tickets (or both tickets) to the media you picked up when you turned in the paper 10 day ticket. If the CM hadn't made an error then it wouldn't have happened.
If you have the plastic media from the start, and never go to Guest Services then it wouldn't have any means of using the wrong ticket, no?

see...this is the conflicting info- are the FP+ linked to the MDE overall,or a specific ticket,in the case of someone who has extra tix still sitting in MDE? If I book FP+ and then use new tix, will it work?

 

[POOHsie]

I think in your case the CM linked the wrong tickets (or both tickets) to the media you picked up when you turned in the paper 10 day ticket. If the CM hadn't made an error then it wouldn't have happened.
If you have the plastic media from the start, and never go to Guest Services then it wouldn't have any means of using the wrong ticket, no?

This would be my assessment of what happened to NancyIL. Happy to hear stories from others.

 

[AngiTN]

see...this is the conflicting info- are the FP+ linked to the MDE overall,or a specific ticket,in the case of someone who has extra tix still sitting in MDE? If I book FP+ and then use new tix, will it work?

The FP+ system needs to see a ticket to "turn on" the ability to book FP but once booked, they are tied to the MDE account, not a specific ticket media
I can tell you that I booked FP with just ghost tickets mentioned above, so not even valid, working tickets. We bought AP at the gate and had no problems using the previously booked FP for the entire trip.

 

[hsmamato2]

The FP+ system needs to see a ticket to "turn on" the ability to book FP but once booked, they are tied to the MDE account, not a specific ticket media
I can tell you that I booked FP with just ghost tickets mentioned above, so not even valid, working tickets. We bought AP at the gate and had no problems using the previously booked FP for the entire trip.

interesting...thanks!

 

[luvmy2babies]

So this has me curious because I kind of have a similar concern for our next trip. I plan for us to use the salute tickets for 4 of our 5 days. I want to do a 5th day; so was going to purchase a 1 day AK/EP/DHS ticket and use it to enter AK during our trip. We’ll be in the parks a Tuesday through a Saturday. I want to do that AK day on that Thursday.

Sounds like the best way (even though I wouldn’t be able to book any fast passes until that day) is to purchase that ticket and not link it to my account, then just use the card for admission that morning to make sure we still have 2 days on our salute tickets for Friday and Saturday.

 

[danny1649]

This a good thread, good question many good informational and respectful replies.Thanks to all who have posted in it. Thanks to all Danny

 

[DonaldDuck77]

This thread now makes me wonder if using the physical MNSSHP card to enter still may try and connect to MDE to pull ticket entitlements (without using magic band). Definitely don't want to use one of my NE days to enter the party. Although it looks like Disney will make everything right eventually whenever you speak to the right person.

 

[georgina]

This thread now makes me wonder if using the physical MNSSHP card to enter still may try and connect to MDE to pull ticket entitlements (without using magic band). Definitely don't want to use one of my NE days to enter the party. Although it looks like Disney will make everything right eventually whenever you speak to the right person.

We were OK last year with party tickets. I had to link them in order to get FP, since I only had 3 days left on my NE ticket and I wanted to book 4 days FP. We just used the actual party ticket to enter the park. I think we used the party ticket for the FP too just to be sure, although from this thread it seems like we would have been OK using the magic bands for FP.

 

[AngiTN]

This thread now makes me wonder if using the physical MNSSHP card to enter still may try and connect to MDE to pull ticket entitlements (without using magic band). Definitely don't want to use one of my NE days to enter the party. Although it looks like Disney will make everything right eventually whenever you speak to the right person.

I know if we ever go back without an AP and plan to go to a party we'll use the physical party ticket to enter, not our bands, just to be safe. I know most enter with the bands and it works but after being one of those that got stuck in the MDE glitch I want to try to avoid that if possible.

 

[AngiTN]

So this has me curious because I kind of have a similar concern for our next trip. I plan for us to use the salute tickets for 4 of our 5 days. I want to do a 5th day; so was going to purchase a 1 day AK/EP/DHS ticket and use it to enter AK during our trip. We’ll be in the parks a Tuesday through a Saturday. I want to do that AK day on that Thursday.

Sounds like the best way (even though I wouldn’t be able to book any fast passes until that day) is to purchase that ticket and not link it to my account, then just use the card for admission that morning to make sure we still have 2 days on our salute tickets for Friday and Saturday.

Since you aren't trying to save media for a future trip it shouldn't matter. Unless your last day is a MK day and you want to be sure to have 1 day from the salute ticket left for that day.
If you stop at Guest Services and have them prioritize your tickets it will be ok, even if you want the last day to be for MK. Just have them make your 1 day ticket highest priority so it uses that before it uses the salute ticket. If you want to make RD on your first morning then just do it later in the day, on the way out. As long as you do it before the 4th day it will work

 

[luvmy2babies]

Since you aren't trying to save media for a future trip it shouldn't matter. Unless your last day is a MK day and you want to be sure to have 1 day from the salute ticket left for that day.
If you stop at Guest Services and have them prioritize your tickets it will be ok, even if you want the last day to be for MK. Just have them make your 1 day ticket highest priority so it uses that before it uses the salute ticket. If you want to make RD on your first morning then just do it later in the day, on the way out. As long as you do it before the 4th day it will work

Thanks. Yes, our last day will be MK plus the day before we'll be hopping since it comes with the salute tickets.

 

[hiroMYhero]

Thanks. Yes, our last day will be MK plus the day before we'll be hopping since it comes with the salute tickets.

If you don't want to waste park time prioritizing, in MDE, add on your family as a second set of people: Mom#2, DS#2 etc. and link the AK tickets to each #2 person.

Schedule your AK FPs and enter the park and FP lines by using the AK ticket. This will save you time and no worries about ticket mix-ups or CMs who may not know what they are doing.

 

[NancyIL]

I think in your case the CM linked the wrong tickets (or both tickets) to the media you picked up when you turned in the paper 10 day ticket. If the CM hadn't made an error then it wouldn't have happened.
If you have the plastic media from the start, and never go to Guest Services then it wouldn't have any means of using the wrong ticket, no?

Which ticket are you saying the CM wrongly linked when I exchanged a paper 10-day ticket for a plastic one? I intended to use that ticket the following day. When I called WDW after finding out my 5-day ticket was expired, I was told that the first ticket registered (which was the 5-day) gets priority. One day was deducted from my 10-day NE hopper (in addition to the 5-day MYW) only because I park hopped on my 2nd day.

 

[IsThatYouTigger]

Which ticket are you saying the CM wrongly linked when I exchanged a paper 10-day ticket for a plastic one? I intended to use that ticket the following day. When I called WDW after finding out my 5-day ticket was expired, I was told that the first ticket registered (which was the 5-day) gets priority. One day was deducted from my 10-day NE hopper (in addition to the 5-day MYW) only because I park hopped on my 2nd day.

NancyIL I had the EXACT same experience last July. I will post the email that I wrote to Disney after I left and had access to a computer to check and make sure everything was okay...it obviously wasn't...

My name is ________. I recently took a trip to Walt Disney World (July 15th-18th). My husband and I purchased 10 day park hopper with water park fun and more with no expiration for our honeymoon last October 2013. We have used 3 days from that ticket (2 in October and 1 in March) leaving 7 days on that ticket.

This recent trip that I took was a girls trip with my cousin and I purchased a 2 day hopper to use. My husband and I did NOT want to have uneven ticket days left so I did not want to touch the no expiration ticket on this recent trip.

Before leaving I checked into having multiple tickets in My Disney Experience and how to avoid using my non expiration tickets because I did not want to touch them. I was told by a Disney agent that all I needed to do was go into My Disney Experience and Deactivate my non expiring ticket and when I went to the parks my 2 day park hopper would be used. I went into My Disney Experience where I clicked on My Account-Magic Bands and Cards. I then clicked on the non-expiring card to manage its status and clicked Deactivate This Card - Card is not in use. Across the card in big capital letters it says INACTIVE. I was told by an agent that this was all I needed to do in order for my ticket to not be used. I even used the 2 Day PH hard ticket at the entrance and avoided using my MB at the tapstiles. Sitting down at my computer today and going on My Disney Experience it now says that my 2 day ticket was never used and I only have 5 ticket days left on my non-expiring ticket. My husband and I purchased and made the financial investment in the non-expiring tickets because we wanted to take multiple trips. I'm sure you can see that we have come many times in the past few years and are planning on coming back in October. We currently live in Indiana. We have spent thousands of dollars at Disney and really love coming back but I am very disappointed that I am having to experience this.

I have been on the phone and connected and passed around to 5 different agents and have been disconnected twice for over two hours now and was finally told they could not do anything and to email this address. All I am trying to accomplish is getting those two days back onto my 10 day park hopper water park fun and more non-expiring ticket and having the 2 days my cousin and I were just in the parks taken from the 2 day park hopper that I purchased specifically for this trip this past week.

I have been a long time Disney fan and am one of the supporters for this new technology but I am upset that I was given the wrong information even though I tried to do the right thing and ask. Please help me resolve this issue.

So a few hours after sending that email I received a call from a CM who was very nice and understanding and told me that I received incorrect information about deactivating my card. He said that deactivating my card meant that the specific 10 Day NE physical card could not be used to get into the park (not the ticket) but because that ticket was prioritized in MDE no matter what MB or physical card I used my NE ticket would be used because they're all connected in MDE. It was the first ticket entered into my MDE so until I went to Guest Services to prioritize another one it would continue to be used. Now, this was before I really came onto the DIS to do anything other than get my Disney fix since I had recently moved from Central Florida to Indiana. Before that I got my fix by going to the parks each month. It wasn't until after this happened that I started noticing threads about prioritizing tickets. In the end it was 'resolved', not to my specific liking (I wanted the 2 days put back onto the NE ticket so my husband and I had the same ticket...he said he couldn't do that but would add the NE option to the 2 day ticket) but it was resolved.

I really do think Disney needs to make it an option on MDE for us to be able to prioritize our own tickets. Now, each time my husband and I go to the parks we make sure to stop at Guest Services just to double check that everything is still OKAY because there is that feeling of uneasiness there.