Park tickets sent to will call in error. Has anyone ever had this happen?

[OhanaMomma]

My SIL just called and told me her tickets never came in the mail. When she called WDW to ask, she was informed that they were sent to will call for pickup. There were a lot of issues when she first bought and linked her tickets using the MDE app and she NEVER selected to pick her tickets up at will call! She did everything she was supposed to and on time, and she doesn’t want to wait on long lines to pick up her park tickets! The agent on the phone was actually very short with her and unhelpful. He told her she was out of luck, unless she wants to cancel all of her Fast Passes. We aren’t going for 3 weeks, so I can’t see why DW can’t just send her family’s tickets in the mail??? We are going as 2 families, and we have Magic Bands, but she doesn’t and she’s not staying on property. Also, our plans are linked in the app and we are sharing managing all the plans. She doesn’t want to mess anything up with all our FP. Anyone ever have this issue? Thanks for any info.

 

[deide71]

If they are linked to her my Disney experience account she can purchase magic bands and use those in lieu of plastic tickets.

 

[Robo]

1. she doesn’t want to wait on long lines to pick up her park tickets!
2. The agent on the phone was actually very short with her and unhelpful. He told her she was out of luck,
unless she wants to cancel all of her Fast Passes.
3. We aren’t going for 3 weeks, so I can’t see why DW can’t just send her family’s tickets in the mail???
4. She doesn’t want to mess anything up with all our FP.

1. No reason to think that she would have to.
2. Nonsense.
3. No need to do that, either.
4. The booked FPs are not going to be affected.
Just go to any ticket booth or guest relations after arrival and pick up the tickets.
Nothing to fret about.

 

[OhanaMomma]

1. No reason to think that she would have to.
2. Nonsense.
3. No need to do that, either.
4. The booked FPs are not going to be affected.
Just go to any ticket booth or guest relations after arrival and pick up the tickets.
Nothing to fret about.

Thanks. She said last year her daughter’s boyfriend had to wait over half an hour on a line to pick up his tickets.
She just called me back after speaking with someone different at WDW and was informed she can just scan her bar code from the confirmation email at the mickey scanning entry thing, (whatever it’s called) and they will give her a card to use. I’m trying to talk her into getting a magic band!

 

[Robo]

She said last year her daughter’s boyfriend had to wait over half an hour on a line to pick up his tickets.

Just to keep things clear, there would have been no need for him to do so if he'd known when, where and what to do.

 

[OhanaMomma]

Just to keep things clear, there would have been no need for him to do so if he'd known when, where and what to do.

Can you elaborate, please?