Park org chart and types of management?

[skiddie]

Is there a good resource for finding out about the management structure of the parks?

For example ...

• Do the parks employ any project managers or product managers?
• Is the management divided up per land? Per attraction?
• Is there an org chart of the operational divisions within the parks?

Thank you.

 

[eadavis]

Is there a good resource for finding out about the management structure of the parks? For example ... [*]Do the parks employ any project managers or product managers? [*]Is the management divided up per land? Per attraction? [*]Is there an org chart of the operational divisions within the parks? Thank you.

1. Yes, you'll see the job site advertise for project managers, Disney Consumer Products handles merchandise (the items, not the merchandise Cast)
2. WDW is regionalized, imagine a very large hierarchy. There are various lines of business in the parks/resorts (attractions, food and beverage, custodial, etc.). In the park they are often broken out by land, then by location.
3. Disney is sort of "anti-org chart,".the closest resource you could get would be RostR, but that is internal and only accessible on the Hub. But that only shows reporting lines according to SAP. It's not always accurate.

 

[Berlioz70]

In the Parks/Resorts there's a very VERY generalized org chart:

President of WDW
VP of Park (there is no VP level at the resorts)
General Manager
Operations Manager
Area Manager (not all areas have an Area Manager)
Guest Service Manager
Coordinator
Trainer
Front Line Cast Member

 

[SyracuseWolvrine]

For resorts, it looks similar to what Berlioz posted above. I've added a few more levels at the top, and also added the names of the upper executives (as these names are public information, posting the names is not infringing on their privacy)

CEO TWDC - Bob Iger
Chairman - WDP&R - Tom Staggs
President of WDP&R - US and France - Meg Crofton
President of WDW - George Kalogridis
VP Of Resort Operations
Resort General Manager
Area Manager - each area has a different area manager*
Guest Service Manager
Coordinator/FSA/Captain**
Front Line Cast Member / Trainer**

* Guest Service Operations, Merchandise, Recreation, F&B, Custodial, Housekeeping - Housekeeping area manager is known as the Executive Housekeeper. Some areas have a person who carries the title "Operations Manager - Room Operations", placed between the GM and the area managers of Guest Service Operations and Housekeeping

** In general, trainers are cast that normally work in a front line role, and train some of the time, I've placed them on the same level. Also, although Coordinators/FSAs/Captains have some more control over the day to day operations, they are also hourly cast members, and don't technically have any direct reports.

Other areas have a vastly different org structure. For example, WDW Labor/Scheduling has a reporting structure that doesn't even go through the George Kalogridis, but ends up reporting to Meg Crofton through a different route (EVP of Segment Integration)