Package was cancelled automatically

[bigjrfan88]

My check in was scheduled for 3/29. While I understand that we were not going to be able to check in on this date, the communication from Disney states that you had up until your check in date o modify or cancel your reservation. After that if you did no cancel or modification by your original check in date they would automatically cancel your reservation and issue a refund. I was waiting and watching to see what was going on and would make a decision as things progress. However, today I went in to see my package and weigh our options and found that my package had already been automatically cancelled. After speaking with Guest Services we got everything straightened out, but just be aware they have started cancelling reservations that fall into the current closure dates without any notification.

 

[lanejudy]

Sorry you got caught by that! The original notification was that parks were closing but resorts remained open, therefore a reservation would not be canceled until after you failed to check in. But once the resorts were announced as closing, WDW stated they would cancel all packages and room-only reservations at 5pm on March 20th. Too many changes all in a short period of time with confusing communications.

Update on Walt Disney World Resort Operations

I'm glad it was resolved for you. Enjoy your rescheduled vacation!

 

[Sue M]

What is your arrival date?