Ourcruisephotos down

[Beaker314]

I noticed that the Our Cruise Photos website is down. Did something happen to shutters? I wonder if they just turned it off while cruises are closed or if something happened to the company.

 

[daedelus]

It would not surprise me if they went out of business. They haven't had any income in over a year and probably won't for another 6 months. You just can't keep a services based company afloat (pun intended) without business for that long. Shame. They had pretty good service - maybe they'll be back once cruising resumes.

 

[Starwind]

Many months ago they had info on their site that they were no longer servicing DCL you had to contact DCL with customer service questions. They had similar message regarding some of the other cruise lines they service.

So it would not surprise me if they are now outright out of business.

The domain name itself is still registered: Registry Expiry Date: 2022-01-31

 

[anricat]

Be be honest, I won't be shedding any tears. We got some decent photos now and then, but their weird borders and odd sizes made life difficult. I also felt that the price was far too much compared to a photo package in the parks. I hope that DCL takes things in house. While the photos at WDW can also be a little hit or miss, we've had much better luck with them those on the ships.

 

[TestingH2O]

After doing Memory Maker for the first time, I just cannot fathom why they couldn't offer a similar service on the ships. I'd gladly pay a similar price to the parks and get the package every time.

 

[Beaker314]

I would love it if they did their own version instead of using a vendor for handling the photos. And especially since they already have the infrastructure from the parks, it seems like the hardest part would be hiring / training the staff.

 

[maribeau]

Count me as one that isn’t sad to see them go... We’ve had a variety of issues with that vendor including having them double bill me for their most expensive package.

Our first cruise with them was a great experience.... every cruise after that we experienced some issue or another with the photo package.

 

[BadPinkTink]

New information for the UK summer 2021 sailings has been released, which includes information about the photos. DCL must have either contracted a different provider or are doing it in house.

Disney Magic At Sea Onboard Experiences

Photography
Whether you take your own snapshots or let us capture the fun for you with our professional photography services, turn the magical moments of your Disney cruise into treasured memories to last a lifetime.

Photography Services
Before you set sail, pre-purchase a photo package online.

Photo Kiosks
On board, kiosks are available to view and purchase photos taken by our professional photographers, although plexiglass has been added in certain locations and some kiosks have been deactivated in an effort to promote physical distancing and to help minimize contact with others.

Disney Character Photos
Although close-up interactions with Disney Characters have been temporarily paused, you will be able to take photos of some of your favorite Disney friends from a safe distance.

Photo Backdrops
Fun photo backdrops will be available throughout the ship to help you capture memorable shots with family and friends.

Photo Opportunities
Our professional photographers will be taking photos during dinner in our main dining rooms. During this time, Guests will be able to take photos without their face coverings, while remaining seated. Photographers will also be stationed at iconic ship locations and in front of fun photo backdrops for memorable shots with family and friends.

 

[Snowwhyt]

Be be honest, I won't be shedding any tears. We got some decent photos now and then, but their weird borders and odd sizes made life difficult. I also felt that the price was far too much compared to a photo package in the parks. I hope that DCL takes things in house. While the photos at WDW can also be a little hit or miss, we've had much better luck with them those on the ships.

I also in the same Kleenex free club! Those weird sizes would crop off the tops or sides even in Disney frames.
Those boarders were cheap cartoon looking. Formal night was better, but so still super distracting from family in formal wear. Can’t we have just a tasteful flourish like each ship? Or just please please please let us opt out of the boarders?

 

[anricat]

I also in the same Kleenex free club! Those weird sizes would crop off the tops or sides even in Disney frames.
Those boarders were cheap cartoon looking. Formal night was better, but so still super distracting from family in formal wear. Can’t we have just a tasteful flourish like each ship? Or just please please please let us opt out of the boarders?

I know some people really liked the borders and that's cool, but yes, an opt out would have been great. I had one completely obscure my daughter's face once. Thankfully, they were able to send me a copy of that one without the border, but they said that they couldn't do it for all of them. *insert eye roll here* If I remember correctly, WDW has optional borders and embellishments that users can add, should they so choose.

 

[Beaker314]

Agreed that an opt out for borders would be great. Or even better, opt in. I wonder if enough people have told Disney that the borders are more of a deterrent than a selling point.
We like getting the photo package because then we do not have to worry about whether a picture is worth it, we just do it. If we didn't have the package then we would likely just skip the photos and miss out on some potential great shots.

 

[JWelch62]

To be honest, I'm not even sure what value mycruisephotos.com adds. All they seemed to do was act as a front end for the DCL photographers. Shutters is staffed by DCL employees, and any physical photos you purchase are printed while on-board. We usually get the digital package because my wife can't pass up a character photo.

Perhaps they just contract the front-end website, but it seems Disney would be perfectly able to add that just like any room packages/decorations.

 

[PrincessShmoo]

To be honest, I'm not even sure what value mycruisephotos.com adds. All they seemed to do was act as a front end for the DCL photographers. Shutters is staffed by DCL employees, and any physical photos you purchase are printed while on-board. We usually get the digital package because my wife can't pass up a character photo.

Perhaps they just contract the front-end website, but it seems Disney would be perfectly able to add that just like any room packages/decorations.

I don't believe Shutters employees are Disney employees. They are hired/trained by the photo service company DCL has onboard. Yes, they wear Disney approved costumes, and wear Disney nametags, but they are an independent contractor to my knowledge.

 

[JWelch62]

I don't believe Shutters employees are Disney employees. They are hired/trained by the photo service company DCL has onboard. Yes, they wear Disney approved costumes, and wear Disney nametags, but they are an independent contractor to my knowledge.

Interesting. I was unaware of that. So, more like the staff in the gift shops associated with a particular vendor...

Thanks

 

[TestingH2O]

wear Disney nametags

Their name tags were even different. They were the same shape, but they had red writing and no disney logo or the word disney anywhere on them. I suspect that was meant to be an indicator that they weren’t actually disney employees.

 

[Quellman]

Their name tags were even different. They were the same shape, but they had red writing and no disney logo or the word disney anywhere on them. I suspect that was meant to be an indicator that they weren’t actually disney employees.

This is correct. Same with the Spa employees.

 

[anricat]

I wonder if enough people have told Disney that the borders are more of a deterrent than a selling point.

I did after every single cruise. I always made to let them know my feelings on the subject regardless of if I purchased the plan or not.