Our Under Cover Tourist tickets automatically changed expire date

[Splashboat]

WDW has automatically extended the ticket expiration to Dec. 15, 2020 for anyone whose tickets fall within the closure period. Even if WDW hadn't automatically extended the expiration date, you could still "upgrade" 3rd party tickets directly via WDW. I believe the restocking fee is intended for those who are completely canceling and do not wish to reschedule or hold tickets for future use. I'm sorry you returned yours to UT rather than just hold them to be changed by WDW.

Enjoy your rescheduled trip!

They didn't return them to UT because they didn't want to pay the fee for each ticket.
We were told by 3 different CMs at Disney (between last week and today) that they can not alter 3rd party tickets. The tickets can only be upgraded in person which would make them lose the 60 FP window if they waited until arrival.

I should note, UT rep. said Disney could do it on their end and Disney CMs said third party tickets have to be changed through the 3rd party provider.

Having said that, I do have a good update as far as Disney goes.
The last Disney CM we spoke to said she could not do it (she read the policy on it to me) but she had heard some people had success changing themselves on MDE while others didn't. She suggested we try a few times to do it ourselves on MDE. (We did try this initially last week and it did not work).
When we tried again this afternoon it did work. The had to pay the difference in price from April until their new date but that ended up being the restocking fee they would have paid to UT. If they had returned them, they would have paid the restocking fee and then the additional fee to purchase for the summer.

In case anyone tries, it says right on MDE that changing the dates on tickets purchased through a 3rd party provider might or might not work. I wish I took a screen shot of the exact wording. It did not work when we tried last week so I was not optimistic but we crossed our fingers and for some reason, it worked today.

 

[mckennarose]

I am not sure why anyone would be happy paying the 5% "restocking" fee. It's costing my family $25+ per ticket and then they have to repurchase tickets through Disney (originally an April trip). When we called Disney last week they said they would have moved them to their trip this summer with no extra fees but they aren't involved in 3rd party tickets.
Not suggesting arguing with UT staff but lesson learned, we won't be purchasing through them again. Not worth it.

Were they actually your tickets? Or your family's tickets and they are relaying the story to you? It sounds like some lines got crossed or maybe someone didn't understand.

At least you have the option to get a refund with UT, whereas Disney does not refund.

And in talking to UT, they extended all tickets, not just those for the March closure period.

In this time when so many are out of work including my family, I much rather having almost all my ticket money back rather than try to cram a trip later in the year, when not all my family will be able to go. Our tickets were for May, not affected with the current closure, so it was on us to either wait it out or cancel. We chose to cancel rather than wait.

One of my children and her boyfriend bought Uni tickets which were a special promo, not refundable, and uni was not able to do anything for her. UT was able to either extend her May tickets (currently not in the March closure time frame) or refund her tickets, when they didn't have to.

I don't think it's fair or accurate to blame UT for a ticket return which clearly notes a restocking fee for tickets canceled and refunded rather than go with the other option of going with the extended dates.

WDW has automatically extended the ticket expiration to Dec. 15, 2020 for anyone whose tickets fall within the closure period. Even if WDW hadn't automatically extended the expiration date, you could still "upgrade" 3rd party tickets directly via WDW. I believe the restocking fee is intended for those who are completely canceling and do not wish to reschedule or hold tickets for future use. I'm sorry you returned yours to UT rather than just hold them to be changed by WDW.

That's exactly how UT explained it to me when we discussed our ticket options. They were allowing ALL tickets, even those not in the March closure period, to be extended to December with no fees.

 

[lanejudy]

Some people have had success changing tickets through MDE, some haven't. No clue why. But be sure to try both the app and the website, as sometimes one or the other is glitchy. WDW has just officially announced closure "until further notice." The website hasn't even been officially updated yet. I don't know if they will be extending expiration dates for April (or beyond) tickets like they did for March tickets or not. If it's isn't urgent to reschedule the tickets, I'd hold them a bit to see if more info comes out or the date changes automatically for you.

Sorry your trip has been impacted. Enjoy your (eventual) trip!

 

[Splashboat]

Were they actually your tickets? Or your family's tickets and they are relaying the story to you? It sounds like some lines got crossed or maybe someone didn't understand.

At least you have the option to get a refund with UT, whereas Disney does not refund.

And in talking to UT, they extended all tickets, not just those for the March closure period.

In this time when so many are out of work including my family, I much rather having almost all my ticket money back rather than try to cram a trip later in the year, when not all my family will be able to go. Our tickets were for May, not affected with the current closure, so it was on us to either wait it out or cancel. We chose to cancel rather than wait.

One of my children and her boyfriend bought Uni tickets which were a special promo, not refundable, and uni was not able to do anything for her. UT was able to either extend her May tickets (currently not in the March closure time frame) or refund her tickets, when they didn't have to.

I don't think it's fair or accurate to blame UT for a ticket return which clearly notes a restocking fee for tickets canceled and refunded rather than go with the other option of going with the extended dates.


That's exactly how UT explained it to me when we discussed our ticket options. They were allowing ALL tickets, even those not in the March closure period, to be extended to December with no fees.

I made the purchases for all the family members. I have been doing this for years - through Disney and UT. I have bridged tickets when at Disney. I was the person who made the phone calls.
UT said what you wrote above about Disney extending until December even if outside the closure dates but that is not accurate.

If you have April tickets (not yet in the closure dates) bought through a 3rd party vendor, Disney is not extending them to December with no fees, I spoke to 3 different CMs, one being a Supervisor at Disney. One read me the policy.
It had to be done through UT and UT is not doing it if you are outside the current closure dates.

That is 100% accurate. If you are happy with them, of course you will continue to purchase from them.
I do not agree that charging $25+ for each ticket to be returned is good business practice under the current circumstances. I could mail them all back for a couple of stamps.
According to UT, these tickets had to be returned with us paying the fees, used during the April dates, or we would have had to wait until they arrived and lost the FP window. Your choice to do as you please but we will no longer be purchasing from them.

*I do commend Disney for extending the dates of tickets purchased from Disney for everyone, even outside the current closure date. That is good business.

 

[mckennarose]

I do not agree that charging $25+ for each ticket to be returned is good business practice under the current circumstances. I could mail them all back for a couple of stamps.
According to UT, these tickets had to be returned with us paying the fees, used during the April dates, or we would have had to wait until they arrived and lost the FP window.

Just a quick note about one of my conversations with someone from UT..... They initially were allowing people to cut up the unused tickets, then to take pictures of the tickets on the sheet of paper they came on with each ticket near the appropriate bar code, text it in, and then you weren't charged the fee. When I spoke with someone from UT last week when I cancelled ours and I didn't know if I could get to the post office due to lockdown, they said that Disney was no longer allowing them to do that. They wanted the tickets returned. UT was working with people, but Disney was stopping the "cut up tickets and send a pic" thing.

Now more than ever I think it's important to support this business that has helped so many above and beyond what both Disney and Universal have been doing, by my own first hand experience with our May ticket to both.

 

[Splashboat]

Just a quick note about one of my conversations with someone from UT..... They initially were allowing people to cut up the unused tickets, then to take pictures of the tickets on the sheet of paper they came on with each ticket near the appropriate bar code, text it in, and then you weren't charged the fee. When I spoke with someone from UT last week when I cancelled ours and I didn't know if I could get to the post office due to lockdown, they said that Disney was no longer allowing them to do that. They wanted the tickets returned. UT was working with people, but Disney was stopping the "cut up tickets and send a pic" thing.

Now more than ever I think it's important to support this business that has helped so many above and beyond what both Disney and Universal have been doing, by my own first hand experience with our May ticket to both.

I am not suggesting you feel differently but I do.
Disney is not charging more to move dates if you purchased through them (for dates beyond the closure) and they don't have to do that. That is an advantage that would have saved my family a significant amount of money. 5% adds up to a lot of money for a large family going on a week vacation. We will be safe and go directly through Disney moving forward.

 

[mckennarose]

All I'm saying is that UT offered me the option to move my tickets without fees. I was not in the March closure date, my tickets were for May.

UT was also offering a refund, for any ticket in the 90 window is the normal procedure, where Disney never offers refunds.

I do not agree that charging $25+ for each ticket to be returned is good business practice under the current circumstances.

UT initially was trying to help people with returning tickets and the restock fee until Disney stopped them. It may not be UT's fault they have the restock fee; you're implying they are not helping people in this trying time. I have seen the exact opposite from them.

UT tickets are generally cheaper that Disney direct.

My large family of 6 of us going was happy to get the money back as we've all been out of work for over 2 weeks now.

You're implying UT is not "safe" to purchase from. I disagree and I've seen them bending over backwards to help customers. This has been my experience, YMMV. But I still think it's unfair to label them the way you are.

Two posts on DIS by UT were removed last week, from Ian, explaining how they were going to be helping people. I don't know the reasons why, but they are reaching out to people to work with them They also have several other posts on here since the beginning of the closures telling people they will work with you. I personally received at least 5 emails from them stating the same. I will continue to support them, and I will continue to explain to people what my experience has been and how they still have to work within the "rules" Disney places on them.

We have a different opinion, and that's fine. But some of the things you're suggesting are not what I was told by UT and I had conversations with them going back to February before this blew up and the closed the parks. Disney does tie UT's hands with some things, so it's not fair to blame UT for those things or accuse them of not doing more to help people in this time.

 

[Splashboat]

All I'm saying is that UT offered me the option to move my tickets without fees. I was not in the March closure date, my tickets were for May.

UT was also offering a refund, for any ticket in the 90 window is the normal procedure, where Disney never offers refunds.



UT initially was trying to help people with returning tickets and the restock fee until Disney stopped them. It may not be UT's fault they have the restock fee; you're implying they are not helping people in this trying time. I have seen the exact opposite from them.

UT tickets are generally cheaper that Disney direct.

My large family of 6 of us going was happy to get the money back as we've all been out of work for over 2 weeks now.

You're implying UT is not "safe" to purchase from. I disagree and I've seen them bending over backwards to help customers. This has been my experience, YMMV. But I still think it's unfair to label them the way you are.

Two posts on DIS by UT were removed last week, from Ian, explaining how they were going to be helping people. I don't know the reasons why, but they are reaching out to people to work with them They also have several other posts on here since the beginning of the closures telling people they will work with you. I personally received at least 5 emails from them stating the same. I will continue to support them, and I will continue to explain to people what my experience has been and how they still have to work within the "rules" Disney places on them.

We have a different opinion, and that's fine. But some of the things you're suggesting are not what I was told by UT and I had conversations with them going back to February before this blew up and the closed the parks. Disney does tie UT's hands with some things, so it's not fair to blame UT for those things or accuse them of not doing more to help people in this time.

Okay, well this will be my last reply as I have no desire to argue. I have come on these forums for many years to give or provide information. People can take the facts and do whatever they please but to say people should not be provided with all the facts to each person's experience is not something I agree with.

I would like to clarify, I did not say UT was not "safe" so I am not sure where you got that from and I am not sure I understand what that even means.
As far as your statement, "you're implying they are not helping people in this trying time."
The amount they expected me to pay to have tickets I could use when we are out of quarantine was excessive and I do believe they could have done better during this time that is hard for all of us.

They offered your family something they did not offer mine. You were happy and I was not. Disney has no obligation to extend tickets not covered in the closure but they are currently doing that for purchases through Disney as of today- that is a fact. UT only offered to take my tickets back charging 5% per ticket. Your family of 6 on my tickets would have cost you over $150 just to return because they will not move the date - so it was use, lose or pay the fee. I personally think that is excessive.

My point is that I am not putting myself in a situation to take a loss like that again. This has been a learning experience for all. Good Luck.

 

[Jaybert]

Re: UT, if I bought UT tickets and had them delivered electronically and applied to MDE, I am SOL in terms of getting a refund from UT right? Our trip is in June and we are not sure if we are going / don’t know when we would reschedule it for. Would be nice to get a refund but recall the electronic version was non refundable. I know I can change the date in MDE but don’t know when we would go or if next time we would have the same number of people either so a refund would be ideal

 

[mckennarose]

Okay, well this will be my last reply as I have no desire to argue. I have come on these forums for many years to give or provide information.

As have I, and want to share that some of the things that you experienced, I did not. But I did fully expect the restock fee, as it's clearly mentioned in the purchase agreement if you get a refund. If you upgrade tickets, either from Disney or UT, you have a fee to pay, which is what it seems your family did.
I don't have a desire to argue either, and I really feel that lines were crossed somewhere because your experience was not what I was told or that I had. (minus the restocking fee, which I expected) In my conversations with UT I have had nothing but positive help and information. And I was offered to change my dates, with the upgrade fee (still less than Disney tickets cost) but we chose a refund. If you bought your initial tickets through UT you got a big discount, and if you upgraded through Disney you would've paid their price difference, which is always higher than UT.

People can take the facts and do whatever they please but to say people should not be provided with all the facts to each person's experience is not something I agree with.

I never said people shouldn't be provided with facts of an individual's experience. I'm saying that there are a lot of our individual experiences that don't match up. And I do feel that because they have gone above and beyond they should not be dismissed as somehow lesser or more difficult to deal with than buying tickets through Disney.

As far as your statement, "you're implying they are not helping people in this trying time."
The amount they expected me to pay to have tickets I could use when we are out of quarantine was excessive and I do believe they could have done better during this time that is hard for all of us.

When we tried again this afternoon it did work. The had to pay the difference in price from April until their new date but that ended up being the restocking fee they would have paid to UT. If they had returned them, they would have paid the restocking fee and then the additional fee to purchase for the summer.

I don't know what you tried to do, but any ticket upgrade costs money. The options from UT were 1. upgrade through MDE and pay the difference or 2. contact UT and they would help with rescheduling your ticket to another date, with appropriate upgrade fees for those new dates. It could be that because they were inundated with calls and emails that they directed people to MDE and Disney if they didn't have immediate ticket issues ie: closure dates.

UT only offered to take my tickets back charging 5% per ticket.

As I mentioned, I believe the restock fee may be from Disney themselves, as Disney won't refund anything at any time. Again, my belief is that UT is giving the courtesy of a refund when Disney won't at any time, so they do have to pay something to Disney for the restock fee that Disney may charge.

I did not say UT was not "safe" so I am not sure where you got that from and I am not sure I understand what that even means.

We will be safe and go directly through Disney moving forward.

I said it was implied. From the above post. That it is safer to purchase from Disney.

Re: UT, if I bought UT tickets and had them delivered electronically and applied to MDE, I am SOL in terms of getting a refund from UT right?

You may want to call them directly. I was searching on here for the UT posts and I can't find any now, and wondering if they all were removed. I can't find the name they post under either. ??? And it seems some of the UT threads were merged. But I distinctly remember the post from Ian last Monday that said they could issue 95% refunds on Etickets now.

 

[BelleOftheBall16]

Re: UT, if I bought UT tickets and had them delivered electronically and applied to MDE, I am SOL in terms of getting a refund from UT right? Our trip is in June and we are not sure if we are going / don’t know when we would reschedule it for. Would be nice to get a refund but recall the electronic version was non refundable. I know I can change the date in MDE but don’t know when we would go or if next time we would have the same number of people either so a refund would be ideal

I purchased e-tickets from UT and was able to get a refund minus a 5% restocking fee. I contacted them after they posted on here (the posts the previous poster was referencing) I’m not sure what the current status is so it wouldn’t hurt to reach out to them. They are very receptive on FB, I had an answer within an hour.