Our Luggage got hit by a Semi - phone info

lighttech

DIS Veteran
Joined
Aug 4, 2007
Messages
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Hi all. Just got back from a wonderful trip to Disney... with a sort of crappy ending. (Only sort of because we are all o.k. - I am counting my blessings for that.)

On our way home, up a major highway, a ratchet strap broke, and one of our suitcases wound up in the middle of the road and got hit by a semi-truck. Luckily, it didn't cause an accident, but the suitcase, and most of what was in it is toast. We thankfully recovered my little boys' autograph books. And, the camera was in the carry-on, so we didn't lose that. But, there are a few little items that I'd like to replace if I can, but I don't know who to call to help.

I need to get DS5 a new set of R2D2 Mickey ears. The boys lost most of their "treasures." - the stickers and a handful of "pirate coins" (tissue paper) from the Playhouse Disney show. DS5 had also been given a chocolate coin from a cast member that he absolutely treasured... I'm not sure if they are for sale or not. Oh, and a souvenier popcorn bucket that DS2 just loved. But, the big one (I think) is that I purchased a "digital download" of DS and I on Space Mountain. (We also probably lost a photopass card - but I don't think there's anything we can do about that.)

We have a ton of stuff (mostly mine - clothes, makeup, hairdryer, etc.) to replace. But, its just "stuff." I know I can order the R2D2 hat. But, I'm not sure what to do about the digital photo download. And, I'm not sure if maybe I contacted Disney if they could send up some stickers or something? I know the boys wanted to put them in their books.

Does anyone have any suggestions about who to call? I don't know where to begin... Thanks!
 
Contact wdw.guest.communications@disneyworld.com and explained what happened and as as well as possible describe what was damaged/destroyed. Make sure you provide a telephone number where you can be reached. If you were staying at a Disney Resort be sure to include that information.

No promises, but Pixie Dust does happen.
 
Contact wdw.guest.communications@disneyworld.com and explained what happened and as as well as possible describe what was damaged/destroyed. Make sure you provide a telephone number where you can be reached. If you were staying at a Disney Resort be sure to include that information.

No promises, but Pixie Dust does happen.

Thank you very much. I will try to do this later today.
I'm not hoping for any miracles... And, I have no problem buying online what I can to replace stuff. But, some help w/ the photo, or if maybe they could send up a few stickers would be awesome. I know my boys would be so excited.

Thank you.
 
Contact wdw.guest.communications@disneyworld.com and explained what happened and as as well as possible describe what was damaged/destroyed. Make sure you provide a telephone number where you can be reached. If you were staying at a Disney Resort be sure to include that information.

No promises, but Pixie Dust does happen.

Just sent off an email with all the details I could muster. Thank you so much again! Still just thankful that we are all o.k., and not holding my breath... but if some of the photos are able to be located, or anything comes out of it, it will be just a little extra and very appreciated magic! Thanks for the help.
 

At which park did you purchase your (popcorn) bucket? And what did it look like? We are driving to WDW as I type :cool1: and would love to sprinkle some pixie dust on your family.

I will also keep my eyes open for chocolate - gold coins for your son.
 
I am so glad that your family is ok. What a scary moment that must have been. Sorry your litle ones lost their treasures. Please keep us posted as to what happens.
 
At which park did you purchase your (popcorn) bucket? And what did it look like? We are driving to WDW as I type :cool1: and would love to sprinkle some pixie dust on your family.

I will also keep my eyes open for chocolate - gold coins for your son.

You are so SO sweet! :cutie: I wouldn't want you to go to the trouble though.- You should be focusing on having your own magical times! :yay: It was just the standard bucket from Magic Kingdom, and I'm sure I could order one through the parks if it really is an issue. Hopefully I will hear back from Disney and they will be able to help me find a way to order a few of the missing items. I am just thankful to have everyone home safely!

Enjoy your vacation. The weather was really turning beautiful when we left. Hopefully you'll have some nice sunny days! :banana:
 
I am so glad that your family is ok. What a scary moment that must have been. Sorry your litle ones lost their treasures. Please keep us posted as to what happens.

I will. So far no news. But, its only been a few days.
 
It's no trouble at all. We'll be popcorn:: anyway. I'll just be sure to order TWO! :) I will contact you when we get home via this thread and get your shipping address. I know you want to make your littles one happy (that's what we moms strive for)

Weather is beautiful. We're from the Memphis area, so our weather at home is starting to turn nice as well. We are normally here in October, so we shall see what the weather holds for us.
 
and a handful of "pirate coins" (tissue paper) from the Playhouse Disney show.

Man, I still have the tissue paper leaves from a pocahontas show at disney... like a good decade ago! So I know how much something as 'simple' as that means. if you can't replace those coins between now and when my DD and I go and see the show, I will make sure to grab a few extra, to send your way. :thumbsup2

Glad you are all safe! :hug:
 
It's no trouble at all. We'll be popcorn:: anyway. I'll just be sure to order TWO! :) I will contact you when we get home via this thread and get your shipping address. I know you want to make your littles one happy (that's what we moms strive for)

Weather is beautiful. We're from the Memphis area, so our weather at home is starting to turn nice as well. We are normally here in October, so we shall see what the weather holds for us.

Well then, I'll just say "thank you." You are very sweet.
 
Man, I still have the tissue paper leaves from a pocahontas show at disney... like a good decade ago! So I know how much something as 'simple' as that means. if you can't replace those coins between now and when my DD and I go and see the show, I will make sure to grab a few extra, to send your way. :thumbsup2

Glad you are all safe! :hug:

Thank you so much for the offer! I actually just went through some more laundry today, and found a few more stuffed in the boys pockets. So, I think we're o.k. there now. I have no idea how many they must have grabbed considering the amount I found in the laundry bag and the pile I know we lost. lol. :rotfl: You'd think it was actuall gold!

The show is very cute, btw. I do miss Bear in the Big Blue house, but my boys are really enjoying Jake and the Neverland Pirates which is included in the new show. Have fun.
 
Can't offer any advice or anything, just wanted to let you know I am glad you and family are all OK and since my dad was a semi driver I am glad the driver is OK too. I can tell you it certainly scared him and weighed heavy on his heart as it would have my dad in his driving years.

Wishing some Disney Magic your way.
 
Can't offer any advice or anything, just wanted to let you know I am glad you and family are all OK and since my dad was a semi driver I am glad the driver is OK too. I can tell you it certainly scared him and weighed heavy on his heart as it would have my dad in his driving years.

Wishing some Disney Magic your way.

I'm sure it did. That was one of the things I said to DH once we got our wits back about us... I'm sorry for the semi driver, but I am also glad it was struck by such a big truck. Although it stinks that everything got crushed, it tore the suitcase and everything else up enough that it didn't put anyone else in danger of having an accident. All told, I was actually quite thankful that semi driver was behind us... and that he or she was o.k. If it was a small car, the situation could have been very diff't - I've been trying not to think of it actually!
 
Was the photo on photopass? If so and if you purchased the Space Mountain photo with a credit card, maybe you can contact your cc company and get a receipt or some additional info that would allow Disney to track it down. I would follow up with Disney photopass.
 
I saw the same thing happen on our way to Colorado once. Campers forgot to take it off their popup after their stop.
 
I saw the same thing happen on our way to Colorado once. Campers forgot to take it off their popup after their stop.

Ugh. At least its not just us. Although, I feel a little better knowing that it wasn't anything we forgot. We double and triple checked that luggage.. Just one of "those things." :confused3

Bought a new hairdryer last night, so at least I can stop wearing a cap to work now. :thumbsup2:rotfl:
 
Okay, I'm home now and have unpacked MOST :rolleyes1 of my things. We purchased two popcorn buckets (one for you of course) - so if you'd like to send me your address. Your popcorn bucket will arrrive to you shortly.

Also, I DID see in some of the stores a net bag of metallic wrapped chocolate coins in different colors.... if this is what you want I'm betting a nice Diser would pick up one for you!!!
 
Okay, I'm home now and have unpacked MOST :rolleyes1 of my things. We purchased two popcorn buckets (one for you of course) - so if you'd like to send me your address. Your popcorn bucket will arrrive to you shortly.

Also, I DID see in some of the stores a net bag of metallic wrapped chocolate coins in different colors.... if this is what you want I'm betting a nice Diser would pick up one for you!!!


:hug::hug: Thank you! And you posted this on my birthday too! What a nice present.
I will PM you with my address.

An update to all - Disney has called me and they are going to work with me to try and locate some of my photos. They have even said that they will try to replace DSs Mouse Ears and the really WONDERFUL man I spoke too mentioned he has some mickey stickers at his desk he is going to send along. I thanked him 1000 times, I think and told him that this is the reason we save every penny to come back to WDW when we can. The people that work there go above and beyond to make everything magical. :love:
 
Be sure to let us know when the package from Disney arrives, and what is in it.
 







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