Our light saber arrived through the mail broken😡

[maryj11]

What do we do . It’s the blade part that was bent during shipping

 

[scrappinginontario]

Did you ship it yourself or did Disney? Have you called them?

 

[Micca]

If Disney packed & shipped it they will make it right. There would be a receipt with the contact info sent with the item.

 

[maryj11]

If Disney packed & shipped it they will make it right. There would be a receipt with the contact info sent with the item.

Yes I’m going to call, but I have to wait until Monday. They are not open until then.

 

[Micca]

Yes I’m going to call, but I have to wait until Monday. They are not open until then.

I recently had a park purchase to return. The receipt stated I could email or call. What with the long hold-times everyone is experiencing I decided I'd use the email. About 24 hours later I rec'd the email reply instructing me to call the toll free number

 

[maryj11]

I recently had a park purchase to return. The receipt stated I could email or call. What with the long hold-times everyone is experiencing I decided I'd use the email. About 24 hours later I rec'd the email reply instructing me to call the toll free number

Okay thank you! Yes I know what you mean by the long wait times on the phone. I dread calling them.

 

[maryj11]

Did you ship it yourself or did Disney? Have you called them?

Disney.

 

[scrappinginontario]

I don't think you have an option other than calling them.

 

[maryj11]

I don't think you have an option other than calling them.

Yes I’m doing it tomorrow Hope they answer quickly.

 

[scrappinginontario]

Yes I’m doing it tomorrow Hope they answer quickly.

What happened when you called?