Hi there, and welcome to the Disboards! Yes it is a shame that you had such an awful experience on your most recent trip, especially since you frequent the parks so often. Twice a year for the last 15 years! That is a lot of getting to go to Disney! I wish that we were so fortunate

Obviously you and your family love Disney and Disney parks, so to have so many bad things happen in one trip is unfortunate. I'm glad that it wasn't anything worse (my sister and her husband just got back from a shorter trip a couple of weeks ago and came back sick with stomach trouble. NO fun.) Sorry to hear about all of the problems you had with the teens during Grad week. Was it during one of the weeks of the Grad Nights they do? Myself and my family like to keep up with whatever events are going on at the Disney Parks when we are starting to plan our trip, so that we can plan appropriately how to make the best of our trip and time once we get there. It is too bad that you and your small children had to be exposed to the public displays that the teens were involved in, although, unless you have your own private pool (i.e. renting a house or condo off property), it is hard to escape such behavior, unfortunately. I know that when I went with my class during Grad Night, we were asked by our school to wear a moderate swimsuit, or tank top to cover up, so that it would be acceptable, but not all schools are the same. Did you stay in a Value Resort? Was there more than one pool at the resort you stayed in? Most resorts on Disney property (not all but most) have more than one pool, such as a quiet pool, so that big disturbances do not have to interrupt getting in some good pool time. Usually the Value resorts are going to have larger groups, or school groups that may be louder and such. It sounded as though you were very disgusted with the teens and their behavior, which is understandable. It sounds as though, unfortunately, the teachers/and or chaperons were not doing a very good job. If I had been bothered that much with their behavior and attire, I personally would have said something, or found out who those kids were with (which schools/gorups etc) and asked to speak with one of the chaperons, or whoever was in charge of them. It sounds like you and your family did not get to enjoy many of the rides because they had technical issues, or rides were not working? That is ALWAYS frustrating! And to have problems with favorite rides at ALL of the parks is awful! Did you talk to Cast Members about the issues? Usually if there is a major problem with a ride they will give a reason, and in some cases (not ALL, but SOME), a CM will even issue a return pass to that certain attraction, or another attraction in the same park to make up for the technical problems that the attraction may be experiencing at the time. I know when I was there with a friend of mine back in January this year, we had just gotten on Big Thunder Mountain Railroad, and then we sat there for what seems like FOREVER before a CM told us that we had to get back off because it wasn't working properly. Then another CM gave out a special Fast Pass to ride ANYTHING in the MK that day. Then again, we were already about to ride it, so they may not have given them out to everyone in line.
You also said that your experiences with the Counter Services were not good at all. I am glad that you and your family were able to eat some good Table Services, and that you were not on the Quick Service Dining plan! My sister and I really love many of the CS restaurants at Disney, but there are a few that we stay away from, just from past experiences. Did you have bad service at all of them? I am just curious, because we have thought about doing another CS Dining Plan this coming summer for a short trip. Which ones did you find to be the worst? Cold food and warm drinks are defiantly not acceptable. Also, even though Disney is a more family based environment, most of the time we run across less-than-courteous patrons who we have rolled our eyes at more than a few times

As I work with the public, and another retail job, I KNOW that dealing with the public is VERY difficult, and I'm sure the CMs at Disney hear ALL sorts of nasty things from guests...as well as just down right silly things

(i.e. "When will it stop raining?" What time is the 3'oclock parade?") but when my family and I visit, we always try to find some way to let the CMs know how much we appreciate them. Sometimes we will even get our pictures made with a CM! They are who makes the magic happen, after all

Maybe if you and your family (hopefully) ever decide to go again, and you hear someone saying something nasty to a CM or treating them badly, you and your family can give them a little encouragement, and show them that not all guests are that way.
Sounds like you did have a less-than-magical trip this time, but I hate that it would have to be your last experience at Disney. I do hope that you and your family would give it another shot at some point. It would be a shame to walk away from any place (not just Disney) that you have gone to for many years, and (hopefully) had good past experiences with, and end on such a sour note. Have you and your family had good memories at Disney parks before this trip? If so, I hope you will remember those times, and the better trips, and maybe one day give Disney Parks another shot. Glad to have you on the Disbords though, and hope to hear of things going better for you in the future.
