OT-No room at the Inn for us-final update! Last page

[eek40]

Just wanted to take the time to let everyone here know the following update. I have yet to mail my letter to Harrahs however by the power of this website and another helpful poster who helped me as well I am pleased to pass on the events of the day.

While at work today I received on my cell phone a call from Harrah's, for the life of me I can not remember the name of the lady that called, but I believe she was fairly high up in the chain of command at the St. Louis property. I have got to say that I am impressed that she contacted me, and surprised!, she was very kind and we are working on a way to resolve this. I do not want to post all the details just yet because I am waiting for her email first. I think what impressed me the most is that she came here to read the post and called, also when I stated that I would let you all know that she was working on this she stated "no you do not have to do that, as long as I can make this right for you I do not care what others think, you had valid reasons to ask for help and advice".

So to any and all that have helped me I thank you. I promise that I will post again and I will do that because if Harrahs can turn this around they deserve all the credit in the world. All of you deserve a great big group hug so here you go!

 

[Notatourist]

Excellent move on Harrah's part. Remember to stand firm on what you want, and....you are doing the right thing. Discrimination is ALWAYS wrong.

 

[mikelan6]

also when I stated that I would let you all know that she was working on this she stated "no you do not have to do that, as long as I can make this right for you I do not care what others think, you had valid reasons to ask for help and advice".

I think she SHOULD care what others think. She never knows when other people from the boards will be in the area and want to stay or not stay at Harrah's.

 

[Gillian]

I think she SHOULD care what others think. She never knows when other people from the boards will be in the area and want to stay or not stay at Harrah's.

I'm sure she does care, but perhaps she meant that eek40 did not have to post that Harrahs called to make everything ok. That she could wait and let everyone remain mad at Harrahs for now. That it was ok for us as readers to be mad as long as the OP was taken care of. That their first priority was taking care of their past guest who was mis-treated, and not appeasing the internet (at this time).

Am I making any sense?

 

[TuckandStuiesMom]

I'm sure she does care, but perhaps she meant that eek40 did not have to post that Harrahs called to make everything ok. That she could wait and let everyone remain mad at Harrahs for now. That it was ok for us as readers to be mad as long as the OP was taken care of. That their first priority was taking care of their past guest who was mis-treated, and not appeasing the internet (at this time).

Am I making any sense?

That's how I understood it, as well. I am relieved to see that Eek is getting some appropriate attention from the company in regards to this very unfortunate event.

 

[eek40]

I got the impression she just wanted to let me know that it was my needs that came first to make sure that our situation was resolved to my satisfaction. Then she can handle the pr area of it. She was very kind and I am hopeful that by the end of the week we will have this resolved.

I think she SHOULD care what others think. She never knows when other people from the boards will be in the area and want to stay or not stay at Harrah's.

 

[eek40]

FYI-They did figure out the credit card charges! WOO HOoo. Now of course this is something that could probably only happen to me. They were testing a new voicemail/wake up call system, they used my room as the test, they had to check in a guest to be able to test it. The clerk thought if she voided it before the end of the day it would not charge. She figured out it charged, she paniced and tried to credit the charge but she left off the - and charged me again, she did not know and just figured it was fixed. The manager figured it out at the end of the day and refunded the 2 over payments. I really have to laugh! I mean if it could have happened, it seems to happen to me sometimes Oh well. Still working on the rest of the issues. Just wanting to keep everyone updated.

 

[eek40]

I guess in a way this may not be the final update, but I will make that for a different post!

I worked with the Harrah's in St. Louis and they have been more than helpful in resolving the issues we had. I feel confident that there have been steps taken to assure that nobody ever feel the way we did again. It was a series of misadventures that should have never happened, from the charges on the card to the turn away at the front desk.

Harrah's has gone above and beyond expectations to allow us to give Harrah's a second or third chance. Orginally I was not open to this, but in talking it over here and thinking about my own jobs as customer service supervisors I realized that I needed to at least give them a chance to "make it right". I will not lie and say that both my partner and I are a little nervous about what will happen at check in, but I really do feel good knowing that Stephanie will be in charge of our reservations!

So this saga is over. I will post again once we return, we have not made the plans yet. St. Louis is a good 6 hour drive from here and this is my "crazy season" at work. I hope its soon though! I hope to come back with a much more rosy view of the resort! I again thank everyone here for all their help! I also thank the person who pointed Harrah's to the disboards! Who would have thought?!? Hugs to all my family!

Aimee and Cheryl

 

[ChrizJen]

That's great news! I'm so glad that they took you seriously and were genuinely concerned with making things right for you.
No one in this day and age should ever feel the way you were made to feel. Perhaps the folks behind the counter that night were having a bad night. But it just goes to show how the bad attitude of one or two people can really affect the view of an entire company...

Glad things are working out.

 

[Notatourist]

Eek-

wanted to throw my two cents in as well...YAY!

I'm glad they came to their senses and it was worked out. Good for you for saying something!