We ate at the Turf Club with BIL and SIL and thought it was above-average food quality. I thought that the steak was as good as Le Cellier and they have the same potatoes as O'hana (which seem to be a love-them or hate-them dish - I personally love them). I'll agree that the crabcakes are not very exciting, but I've yet to get a really good crabcake at Disney.
It sounds like this restaurant critic got food that was over-done. If you ever get food that is imporoperly cooked, you should bring it to the attention of the chef. Mistakes do happen in busy kitchens.