Orlando Airport ground transportation update

[nicmicnut]

Below is a reply I read regarding the Orlando Sentinel story.
__________________________________________________________

This is our "Position" and an answer to the biased Sentinels sales pitch.

The Disney Magical Express is not wildly successful. It is popular because Disney has marketed it as "free." Disney should disclosed the charge, for the transportation, in the vacation packages and we would see how many people ride the Disney, not so Magical, slow Express.
The Disney funded Orlando Sentinel is at it again. The Greater Orlando Aviation Authority is open for any new ideas that come into the airport that help their passengers get to their destinations in a smooth and efficient manner. Like any other company they do not like being pushed around and lied to by a giant corporation whose idea is to push its way into an established atmosphere with lies, deceit and innuendos.

Disney signed a contract with GOAA which stated they would only transport those who had signed up for the service prior to landing Orlando. Evidently the Orlando Sentinel has not viewed the contract. The contract did not state that the greeters could send everyone to the DME who wanted to ride or was solicited by the greeters. The greeters did that. Other legal transporters lost passengers because Disney stated their shuttle was "free." There is nothing free at Disney. They are all about making money and even though they do not disclose it in the "packages," the passengers are paying for the ride dearly.

The greeters were not given the third floor for their solicitation purposes. Airport regulations do not allow anyone on the third floor to solicit passengers. The airport feels the passenger should have a "solicit free" experience when they arrive Orlando. That is why all regulations do not allow for drivers to solicit passengers. Disney should be no exception to this policy. They do, however, take exception and want a commercial advantage. The driver has to have a pre-arranged reservation to meet passengers. Disney is no damn different than anyone else, including the cruise lines. The cruise lines meet their passengers with "manifests," check them off and than send their passengers to the appropriate busses. This is perfectly legitimate. The airport has provided for a "demand transportation" need by placing legitimate taxi companies on the first floor. The airport has done everything to take care of passengers looking for transportation.

Disney, on the other hand, tells the airport they are following regulations. They print "manifests" for their greeters. Their greeters are than told to just have them around. Supervisors tell the greeters don't use the manifests because they take to long to find passengers or the passengers are not listed. Of course, the passengers were not listed because they were not signed up for the service. They do not need to check them like everyone else. If a passenger mentions Disney, or just asks for transportation alternatives, the passenger is sent to the Disney booths. Disney/Mears are not fair partners in the deal that has been set up. The Orlando Sentinel fails to print all these infractions. We wonder why. They are still paying back Disney for favors done in the past.

The crowded Mears Transportation busses are not for everyone. Passengers are crammed into the first floor and put into lines waiting for a bus to appear and take them to the Disney resorts. The busses are a two to three hour trip after they leave the plane. All busses are crowded with crying and screaming kids going to Disney. Each bus has 4 - 5 stops to make going to the Disney resorts. It is Mears Shuttle to Disney all over again. Passengers should not be solicited into an atmosphere such as this. If they want to purchase it ahead of time that is good. The airport officials recognize this and attempt to limit the Disney Magical Express from having any advantages over other transportation in the airport.

The airport is a place for everyone to work in making our passengers the most satisfied passengers in the world. All companies are involved in a team process. Disney has tried to make this a Disney process. The airport administration has seen through this and should require restrictions on the way Disney is operating. Disney is not the reason the airport is rated #2 in the world in passenger satisfaction by J.D. Powers. The airport administration and staff have accomplished this rating. The airport will continue to refuse to be pushed around by a giant corporation, whose only goal is to make money for its stockholders.

Disney and Mears Transportation has made a stab at creating a transportation monopoly at the Orlando International Airport. GOAA has recognized this and is taking action against the procedure. All transportation companies should have equal rights to the passengers. The customers expect that. If Disney or the Orlando Sentinel do not like the regulations Disney has to follow to operate out of Orlando International Airport, than tell Disney go build their own airport so they can set the regulations they want to adhere by. Disney/Mears are just another transportation company privileged to operate at Orlando International Airport.

Folks, if Disney doesn't have an ulterior motive then why don't they just hand out reimbursable travel vouchers so each Disney bound passenger can pick their own transportation and ride to the park in comfort and style. After all a bus by any other name...is still bus...

and folks, one more thing...as far as the Sentinel goes... when you read that rag you're just killing another tree.

 

[WillCAD]

nicmicnut, where did that "reply" come from? It's full of wild innaccuracies and gross exagerations, and is obviously an opinion piece written by someone with an ax to grind against Disney and the Sentinel.

I'm no fan of the Sentinel or of Mears or DME, but if you're going to complain about something, you should at least have your facts straight.

 

[Lewisc]

nicmicnut--I'll second the WillCAD's reply. There never were very many guests without a reservation being transported. The manifest is a red herring. The greeters send the guests to the DME desk. Unless you have a reservation you won't be transported. You either need the voucher or the DME desk will re-print one. Guests without reservations, who want to take a bus, are sent to Mears to purchase a voucher. I agree the Disney greeters shouldn't be soliciting. The airport agrees and the Disney CM greeters were moved to level one. Their entire role is to tell guests where the DME desk is.


Allow Disney to put large signs and you can get rid of the greeters completely. Probably a dozen signs would be enough.


BTW towncars aren't allowed to transport passengers without a reservation. The only transportation that DME may be "stealing" passengers from are taxis. AFAIK Mears accounts for over half the taxis at MCO so Mears is really stealing from itself. The people complaining the most are the limo companies and DME isn't stealing any passengers from them.

I don't think there is a single accurate statement in the paragraph describing DME. Buses don't leave the plane, they leave the airport. The average time from landing to arrival at your resort is 60-90 minutes. The buses stop at 3-4 resorts, not 4-5. Many of us find the buses leave half full. I haven't had a problem with screaming kids but guests who can't handle some screaming kids should pick an alternate vacation destination.

 

[nicmicnut]

I didn't write it, it was in the feedback section of teamrodent.org.

Merry Christmas to all...

 

[Lewisc]

I didn't write it, it was in the feedback section of teamrodent.org.

Merry Christmas to all...

You posted it and know, or should have known, that it is 100% BS. You didn't even tell us who wrote it, it says "our" position.

The, very few, guests who were transported without a reservation were not potential legal customers of the limo companies who are complaining. The were potential taxi or Mears customers.

I don't know what your relationship is with teamrodent.org but much of the information is bogus.

 

[seashoreCM]

Below is a reply I read Disney should disclosed the charge, for the transportation, in the vacation packages and we would see how many people ride the Disney, not so Magical, slow Express.

The crowded Mears Transportation busses are not for everyone. Passengers are crammed into the first floor and put into lines waiting for a bus to appear and take them to the Disney resorts. The busses are a two to three hour trip after they leave the plane. All busses are crowded with crying and screaming kids going to Disney. Each bus has 4 - 5 stops to make going to the Disney resorts. It is Mears Shuttle to Disney all over again. The airport officials recognize this and attempt to limit the Disney Magical Express from having any advantages over other transportation in the airport.tree.

If Disney disclosed how much of the room and vacation package cost went towards Magical Express, more people would ride it to get their money's worth.

The airport administration and personnel should let the crying and screaming kids, the packing and cramming into corridor cattle chutes and crowded buses, and the "never again" badmouthing limit the Magical Express clientele, with no additional assistance added. With Disney greeters roaming the third floor the airport must have had cleaner rest rooms because fewer people were badgering the sanitary engineers with "Where is Magical Express?", "Where is Magical Express?".

 

[kaytieeldr]

Hmmm... interesting reply; thank you for posting it

The Disney Magical Express is not wildly successful. It is popular because Disney has marketed it as "free." Disney should disclosed the charge, for the transportation, in the vacation packages and we would see how many people ride the Disney, not so Magical, slow Express.

Interesting... based on this statement, and given that (despite the lack of discount codes) Disney's Resort rates have not increased, the room-only Guests must be getting free transportation.

Disney, on the other hand, tells the airport they are following regulations. They print "manifests" for their greeters. Their greeters are than told to just have them around. Supervisors tell the greeters don't use the manifests because they take to long to find passengers or the passengers are not listed. Of course, the passengers were not listed because they were not signed up for the service.

Well, yeah, with about 10,000 passengers using DME each day, it would take a LONG time to find each person on a manifest. And never mind the many passengers who aren't on the list due to errors or miscommunication, or varied/incorrect spellings, or their last name isn't the same as their party member who made the reservation.

If a passenger mentions Disney, or just asks for transportation alternatives, the passenger is sent to the Disney booths. Disney/Mears are not fair partners in the deal that has been set up.

Apparently the responder feels IF a Disney employee is approached with a question about transportation, it is that person's responsibility to list ALL the available options? And unitl anybody refutes this - my understanding is that anyone without a DME reservation has to PAY Mears for transportation, and is then placed on a DME bus. And who knows where this person is getting their figures - two to three hours? All those 35 - 45 minute trips reported here and elsewhere (and experienced by me) must be anomalies.

Passengers should not be solicited into an atmosphere such as this. If they want to purchase it ahead of time that is good.

I always considered myself an informed consumer. I've never been able to purchase anything that's marketed as free

If Disney or the Orlando Sentinel do not like the regulations Disney has to follow to operate out of Orlando International Airport, than tell Disney go build their own airport so they can set the regulations they want to adhere by. Disney/Mears are just another transportation company privileged to operate at Orlando International Airport.

Or the reverse - if Disney should be expected to build its own airport, GOAA would need to build its own major tourist attraction to offset all the money it loses with no Disney passengers flying in or out.

Folks, if Disney doesn't have an ulterior motive then why don't they just hand out reimbursable travel vouchers so each Disney bound passenger can pick their own transportation and ride to the park in comfort and style. After all a bus by any other name...is still bus...

Well, duh. Disney Guests who choose DME are fully aware they are opting for bus transportation, albeit luxury coach. There are still plenty of Guests who rent cars, or hire towncars/limos, or take taxis (including one person I know who was, are you ready for this - SOLICITED by a cab driver, who approached him IN the terminal). And then there are all those thousands of arriving passengers every day who are not staying in Disney-owned resorts and are therefore not eligible for DME.

and folks, one more thing...as far as the Sentinel goes... when you read that rag you're just killing another tree.

And when one writes an ill-informed, biased rebuttal, one causes the death of yet another tree

You posted it and know, or should have known, that it is 100% BS. You didn't even tell us who wrote it, it says "our" position.

Oh, come on, Lewis Nicmicnut DID preface the entire post by stating "Below is a reply I read regarding the Orlando Sentinel story."

 

[Lewisc]

Micmicnut is the only poster talking about teamrodent. He reprinted the entire article but neglected to tell us who wrote it and what organization the author represents. You've done a good job pointing out some of the many inaccurate points.

I don't know what relationship, if any, micmicnut has with the website but he's been on DISBOARDS long enough to know most of the article is BS.

Teammrodent says 40% of the DME guests don't have prior reservations but are solicted at MCO.

Oh, come on, Lewis Nicmicnut DID preface the entire post by stating "Below is a reply I read regarding the Orlando Sentinel story."

 

[nicmicnut]

Micmicnut is the only poster talking about teamrodent. He reprinted the entire article but neglected to tell us who wrote it and what organization the author represents. You've done a good job pointing out some of the many inaccurate points.

I don't know what relationship, if any, micmicnut has with the website but he's been on DISBOARDS long enough to know most of the article is BS.

Teammrodent says 40% of the DME guests don't have prior reservations but are solicted at MCO.

Don't shoot the messenger, many people don't care for the Orlando Sentinel, because they are not fair and balanced. Some B.S. I'm sure is being shoveled out on both sides of this issue. What do you think Disney's PR department is feeding to the Sentinel? I ran across comments from the other side of the issue on TeamRodent, I thought I'd share what I found. I don't know who wrote it (perhaps it's mentioned on their website), I would imagine the author represents that website, ask them. I have no relationship with that website. Don't you want to investigate as much as possible on both sides of the story? Before you form an opinion?

Fact: Mears employees in the "Meet and Greet" area (level 2) in baggage claim, with "Disney Magical Express" signs, are not checking a manifest list to see if the arriving passenger has a reservation, that is illegal. So, the DME 40% solicited number may be pretty close to true. Anybody who questions this, stand next to them watch, and listen, I have.. nearly every day, what about you?

Have you (Lewisc) attended any of the GOAA hearings? Have you read Orlando City Chapter 55 laws, or the GOAA Ground Transportation Rules and Regulations? Have you attended any of the City of Orlando Transportation Board meetings? I have ...all of the above.

Merry Christmas!!!

 

[Lewisc]

I've read many of the articles from the Orlando Sentinel and several of the industry press releases. Since you seem knowledgeable I'll give you an opportunity to correct any wrong information I have.

1) The Disney contract requires an advance reservation for DME transportation. Disney interpreted this in accordance with normal industry terms. Their position is any guests with an advance hotel reservation could be transported. This is the same language that allows airport hotels to shuttle passengers without the need for a specific reservation. The airport disagreed with Disney's interpretation and DME is now requiring an advance reservation. There is a difference between doing something illegal and having a legitimate difference of opinion in interpreting the contract. The cynic in me thinks Disney's lawyers may have actually help write the contract so I suspect Disney's interpretation is the correct one but Disney isn't going to sue over it.

2)Buses are a far more efficient way of transporting guests. Allowing the baggage to bypass the carousels incoming and bypassing the normal luggage check in outgoing allows MCO to operate a lot more efficiently. The fees may need to be adjusted but DME is good for the airport, good for the passengers and good for Disney. Industry groups who think they can get rid of DME are whistling in the wind.

3)The greeters on the second floor don't book guests. There really isn't any logical reason for them to check a manifest if all they're doing is giving directions. If I ask a greeter how to get to the DME desk is there really any reason for them to see my voucher or look through a manifest? All they do ask guests if they're using DME and if so tell them where to go. DME only has to check the manifest for those guests who don't have their vouchers. Personally I think a few big signs would do the job just as well but I've read the airport or the association is against that.

4)Guests without an advance reservation can take Mears or a taxi. AFAIK Mears has more than half the taxis at MCO. For the most part Mears is taking business that would otherwise go to their shuttle bus or taxis. All the limo companies that are complaining couldn't legally pickup those passengers.

4) You talk about DME solicitation. I understand there are numerous "gypsy" drivers that are doing just that. I've even read of gypsy drivers lying and stealing passengers that have a reservation with another company and think that's who is transporting them.

5)The rental car agencies seem to be taking a hit but I don't see them complaining.

6) The major problem is companies can't compete with free. Moving the greeters around won't change much. Disney reservations could just ask if you're planning to fly and automatically make a DME reservation for the guests. Guests could be added to a manifest without even knowing it.

If I had a large enough towncar company I'd contact Disney about transporting GF guests. I'd dispatch a towncar every 10 minutes, quicker if it's full. You might even be able to do it for the $25 Disney is paying Mears. You might have a problem if Disney liked the idea but decided to use Mears.

My problem is with the industry propaganda sites that lie about how many stops DME makes and how long it takes the passengers to arrive in their resort. Screaming kids--come on you're at Disney. You may have them in your DME bus, resort, restaurant, theme park or even Disney bus to the parks. A Disney vacation is going to include some screaming kids no matter how you get from MCO to WDW.

Have you (Lewisc) attended any of the GOAA hearings? Have you read Orlando City Chapter 55 laws, or the GOAA Ground Transportation Rules and Regulations? Have you attended any of the City of Orlando Transportation Board meetings? I have ...all of the above.

Merry Christmas!!!

 

[Disneyjosh229]

Many people in Orlando seem to "hate the mouse". They work for Disney but gripe about their salary, hours they work, etc. You know what, then go get jobs elsewhere down there. When I'm on vacation, I DO NOT WANT TO HEAR how much you dislike your job. I am usually a compassionate person, but if you don't like your job or your situation, then stop complaining and get up and DO SOMETHING about it.

THANK YOU!!!

I totally agree. This goes for everyone, not just Florida, or Disney workers. If you don't like your job, or wage, etc.. go get another one. No one is making you work at Disney!!!

 

[sluggo]

Fact: Mears employees in the "Meet and Greet" area (level 2) in baggage claim, with "Disney Magical Express" signs, are not checking a manifest list to see if the arriving passenger has a reservation, that is illegal. So, the DME 40% solicited number may be pretty close to true. Anybody who questions this, stand next to them watch, and listen, I have.. nearly every day, what about you?

I am questioning this. I do stand next to them and watch and listen. All the Mears employees at the 2d level do is tell people how to get to the DME desk on level 1. At the DME desk at level 1 is where reservations are checked. They approach no one, and only give directions when asked. The DME 40% solicited number is complete BS.

By the way, you say that you stand by them nearly every day........hmmmm. The only people that I see standing by the Mears employees are drivers of other types of transportation that are waiting on their passengers. Perhaps you have an axe to grind here.

The next question is, why does Disney have to hire Mears employees to stand at level 2 to give directions. This is because those nice DME CM's with the big white hands have been banished to level 1. If all transportation companies should be treated equal, why can't DME CM's be allowed on level 2 with all the other transportation companies?

Another thing, there is no way that DME lost 2000 bags. Where did those bags go? Did the DME luggage CM's all take 10 bags home with them? They can't just disappear. At the end of the day, there are no bags left in the luggage sorting building. All of them are sent to the resorts. To think that 2000 bags were completely lost, never to be seen again is rediculous.

DME does get blamed for delays in baggage delivery and occasionally there can be undue delay but they are very rare. It does take a while for the bags to reach the resort. It is a large airport and collection and sorting of the bags does take time. Almost all of the reports of long delays are due to the airline delaying the bag. DME cannot start transporting the bags to the resort until the bag arrives at the airport. Take a look at the different baggage service offices the next time you are at an airport. Right after each flight you will see a line of passengers waiting to put in claims with the airline because their bag was not on the carousel. Most of the airlines consider a 5% delayed luggage figure as excellent service. This does not sound like very many, but if the plane holds 100 passengers at 1.5 bags per passengers, that is an average 7-8 people each flight that will be missing a bag. When you use DME, if your bag is delayed, you don't have to wait to fill out a claim. The bag usually comes in on the next flight and if you went to the parks, you will probably not even know that your bag was delayed by the airline. If your bag is missing for longer then that, you can contact Bell Services and they will take your baggage information and DME will put in the claim with the airline on your behalf.

Just wanted to clear some things up.

Sluggo

 

[ralphd]

Micmicnut is the only poster talking about teamrodent. He reprinted the entire article but neglected to tell us who wrote it and what organization the author represents. You've done a good job pointing out some of the many inaccurate points.

I don't know what relationship, if any, micmicnut has with the website but he's been on DISBOARDS long enough to know most of the article is BS.

Teammrodent says 40% of the DME guests don't have prior reservations but are solicted at MCO.

And now we know the purpose of this thread!

 

[nicmicnut]

I've read many of the articles from the Orlando Sentinel and several of the industry press releases. Since you seem knowledgeable I'll give you an opportunity to correct any wrong information I have....

1) Hotel reservations have nothing to do with it. It's a transportation issue, Disney is not a transportation company. When their guest's are met on level two (baggage claim) their names have to be on a manifest, that's the GOAA rules. If their names are not on the manifest, the greeter is soliciting them from that point on. Because if they had advance reservatioins their name would have been on the list. Examples: The same rules apply to convention planners holding their signs on level two. The first thing they have to do when an arriving guest approaches them, they have to check the manifest. Same thing for the cruise lines, and same for tour groups, etc. Disney is no different, they have to play by the rules too.

2) If somebody wants to take a bus that's their choice, I have no problem with that. The luggage delivery, that's a TSA issue, I don't have knowledge for any comment.

3) Answer given above #1

4a) Mears? taking business from them selves, I don't know why. The taxi drivers are really upset, they are talking about a walk out during the arrival of a major convention in January. My opinion, Mears does not care about the taxi drivers, they just lease the taxi to them, they will just get somebody else to lease it.

As far as limo, towncar, van, and bus companies complaining. As time passes people will know they don't need an advanced reservations for transportation to Disney, just show up at the airport. The above companies are required to have advanced reservations, that's why the soliciting (answer #1) issue is important to them.

4b) That is a big problem at the airport, and GOAA is aware of it. I looks bad for the airport to have all those "gypsy" drivers soliciting passengers.

5) They are complaining of lost business, they have been attending the GOAA meetings. What can they do about it, I don't know.

6) Yes true, that's a problem. Again though, it's a bus, for people wanting luxury transportation like a limo or towncar, or a van for their family only, instant load and go. Those companies will still get the business.

Moving greeters around, again answer #1, every company has to play by the same rules.

DME guests auto added, that would be a mess to manage for operations, having that number vehicles ready, and waiting, for all on the manifest.

 

[kaytieeldr]

1) Hotel reservations have nothing to do with it. It's a transportation issue, Disney is not a transportation company. When their guest's are met on level two (baggage claim) their names have to be on a manifest, that's the GOAA rules. If their names are not on the manifest, the greeter is soliciting them from that point on. Because if they had advance reservatioins their name would have been on the list

According to what Lewisc posted AND, I understand, the new greeter rules in place at MCO, the Mears (not Disney/DME) employees on level 2 - in the same location as the limo drivers? - are there to provide directions to DME Guests looking for the DME counter. I do not believe they solicit business. At least to me, that means actively approaching someone and offering merchandise/services. Why should anybody positioned to give directions to people asking for directions be expected to give directions to any location OTHER than the one requested, and why should anybody be expected to create a manifest of passengers who might approach and ask for directions?
I don't understand why the Mears staffers are expected to carry and check manifests, and if a person's name can't be found on the manifest be expected to directions to Information, but if a passenger approached a limo driver who, say, happened to be standing with the other drivers but without a sign (i.e. passenger cancelled trip last minute) is not expected to do that but is likely instead to say "I can take you; it's $X"?
And as for the gypsy cab drivers? GOAA knows about them and is doing what to stop them? Given that 50% of the experiences of which I'm aware were negative - the driver quoted them one price, then wouldn't take them to their KNOWN destination until they paid more! - you'd think the airport would concentrate on them first. Yeah, 50% is a lot - otoh, my awareness is limited to two parties.

 

[eeyoreiscool]

We were at the airport yesterday and saw a number of towncar/shuttles waiting for people at baggage claim. There were even some that had hotel placards to identify themselves. There were no Disney people from what I could see. I just wondered why everyone else could be by baggage claim to get people but Disney has to go to a different area. That is what doesn't seem fair.

We were also approached by three different people seeing if we needed transportation as well. It would seem the airport could do a lot to ensure everyone is on the same playing field.

 

[Lewisc]

Guests staying at an airport hotel don't need an advance reservation to ride the hotel's shuttle bus. Generally they check to make sure you have a hotel reservation. Disney's position is their contract gives them the same right to transport guests without a specific DME reservation. The language in the contract is the same. MCO disagrees with Disney's interpretation and Disney chose not to sue.

Disney isn't a transportation company but Mears is and Mears is doing the transportation.

I'm not a lawyer but I don't think a greeter that's giving directions is soliciting.

1) Hotel reservations have nothing to do with it. It's a transportation issue, Disney is not a transportation company. When their guest's are met on level two (baggage claim) their names have to be on a manifest, that's the GOAA rules. If their names are not on the manifest, the greeter is soliciting them from that point on. Because if they had advance reservatioins their name would have been on the list. Examples: The same rules apply to convention planners holding their signs on level two. The first thing they have to do when an arriving guest approaches them, they have to check the manifest. Same thing for the cruise lines, and same for tour groups, etc. Disney is no different, they have to play by the rules too.

 

[goofymax]

We are going home to BWV & BCV late Aug. and early Sept.2006. Will the DME still be operating then? When can we call for the tags? Also some of us are going Jet Blue and others SWA. Are we all treated the same by DME? Thanks.

 

[seashoreCM]

Magical Express will still be there in August and September 2006 barring some legal move (injunction) by some external entity.

To Disney, those of you flying Southwest follow the same procedures as those of you flying Jet Blue.

Going home, those of you flying Southwest and those of you leaving before 5 AM to catch a flight leaving 8 AM or sooner must bring luggage to the bus and to the airport.

(copied from another post)
Delta is planning to vacate 16 of its 24 gates at Orlando Airport. Because the airport costs must now be redistributed elsewhere, notably on other airlines, there may be pressure from airport management to get more money from Disney for example increase the per passenger fees and baggage fees from DME. Sooner or later the airport management will figure out to what extent rental car, taxi, and limo airport concession fees decreased with DME.

 

[nicmicnut]

Guests staying at an airport hotel don't need an advance reservation to ride the hotel's shuttle bus. Generally they check to make sure you have a hotel reservation. Disney's position is their contract gives them the same right to transport guests without a specific DME reservation. The language in the contract is the same. MCO disagrees with Disney's interpretation and Disney chose not to sue.

Disney isn't a transportation company but Mears is and Mears is doing the transportation.

I'm not a lawyer but I don't think a greeter that's giving directions is soliciting.

Airport hotel shuttles are concessionaires, they pay for space on those phone banks in the airport. Just like the taxi concessionaires at the airport, you don't need a reservation to take a taxi.

"Mears Destination Services" a subsidiary of "Mears Transportation Group" is doing the "greeting work" for Disney on level two (baggage claim). Just like a convention hires a Destination Management Company (DMC) to do the "greeting work" for their arriving guests. Both have to check their manifest lists, that's the GOAA rules.