Ordering from ce multi-advantages question

[**Clare**]

Hi

Well my trip booking is coming along...have booked the Eurostar, a first for us, we usually fly , have booked the hotel for the night before..

I think I have ordered annual passes from cem, but I haven't received an acknowledgement email, is this normal? When I registered and paid the fee I received emails but not for the tickets

I used dh's credit card so I can't phone and find out if the transaction has went through or not and he isn't home until late tonight. I have emailed cem but haven't had a reply yet. Anyone?

So that just leaves booking the train to London, book the Kyriad and the hotel in London for when we return

 

[stargatebarbie]

ive have used ce many times and they always are quick to comfirm my order with a email with my transaction number,price ,price of postage and comfirming my details i would email them or ring them to check ,alice is very good at ce

 

[ManCityMickey]

I had a similar issue with ce. I found the email in my trash folder - after I had asked them to confirm via email.

Everything else went really smoothly with them.

 

[**Clare**]

Thanks for your replies.

I've been emailing Alice and she can't understand what's happened...she can see a transaction in my name and at the time i ordered and I've forwarded her the "transaction complete" page but she hasn't had a "ticket" from their bank to confirm payment, at least I think that's what her emails say, they are in French!

When I tried to do the transaction again, I got a message saying the transaction has already been completed. Alice says its bizarre, she hasn't come across this before! Just my luck!

I haven't had the automated security call from dh's bank which we've had before when a transaction in a different currency has been declined for security.

I'll just have to wait until tomorrow and have do phone the bank and Alice is going to check with their bank....aagh!

 

[duck tales]

Hi Sorry to resurecct thi old thread, but did this get resolved? its just that I have had the same problem this morning, I put order though and then had the message this has already been completed or something along them lines. Thanks for your help.

 

[cfphoenix]

Alice Dias has been asking me to provide proof that I paid for 4 Annual passes to Disneyland (2 adults and 2 children). I have not received email confirmation from CE Multiadvantage when I paid, but have been charged on my MasterCard.
When I paid my membership fee of 20 Euros, they lost the payment but eventually managed to trace it!
I am a bit confused now and don't know how to proceed. I have called them and left a message on their answering machine.
Timewasters - Will never trust these types of companies again!

 

[addverbaan]

I have used Alice before and know lots of other people who have without problems. Can you just not send here a screenshot of your credit card statement? Or a scan? She is normally very helpful.

Also, did you order with a french address? She is no longer able to sell discounted AP's outside of France
Hope you get it sorted soon