I just recently ordered so I haven't had the actual cake experience yet but the order process was very simple. I called the cake hotline and hit correct button for the resort I wanted to order from and you leave a message for the cake person with your info and they call you back either that same evening or the next day. They will give you a few suggestions if your aren't sure of what you want but you really need an idea of what you want before you call. I ordered twice, the 1st time I ordered an 8in cake to be delivered to Chef Mickeys for my DDs 16th birthday and the 2nd order was for my DSinLs birthday and since we are having cake the night before, I wanted something a little different, I asked for the tuxedo strawberries and she wasn't sure they could do strawberries in Dec so she had to call me back in a day or two which she did, and they could do them, so I ordered 10 tuxedo strawberries to be delivered to LeCellier, and they were surprisingly cheap, she quoted me $2.50 a piece, much cheaper than the cake, it quoted at $80 with what I asked for. But, they make it fairly simply. I just hope they taste as good as I am expecting.