Online reservation requests

[DisMN]

I'm not sure if I can explain it well but will the online member services try to get you your resort request first or your dates chosen? Does the question make sense? (truthfully I'm not even sure it makes sense to ME! LOL)

They ask for a first and second resort choice and I believe two dates as well.......I THINK I'm wondering if we could end up with our second choice resort BUT with our first choice dates. Or the other way around as well...how do they decide which to go for?

 

[PSC]

I've used the on line request in the past. As I recall there is a notes section for the on line form. If a particular resort is most important, and dates are second most important, you can make your preferences clear in the notes section and MS will try to satisfy the request, the same as they would with you on the telephone.

Good luck!

 

[disneynutz]

I'm not sure if I can explain it well but will the online member services try to get you your resort request first or your dates chosen? Does the question make sense? (truthfully I'm not even sure it makes sense to ME! LOL)

They ask for a first and second resort choice and I believe two dates as well.......I THINK I'm wondering if we could end up with our second choice resort BUT with our first choice dates. Or the other way around as well...how do they decide which to go for?

We don't bother with the on-request form. There are too many variables, plus the on-line requests are processed as busy work and have little priority.

 

[simzac]

At the time the OP started this thread, they could have called MS and made the reservation and know for sure what they have. MS is now open 7 days a week.

 

[DisMN]

We don't bother with the on-request form. There are too many variables, plus the on-line requests are processed as busy work and have little priority.

Low priority and busy work? I doubt that or wouldn't people be screaming like banshees about it? Either way I'll find out soon enough.
The past two years our first choices have been met 100% (via email request)......which is why I'm asking I guess. In previous years when I've phoned in, I've sometimes had to use that second choice resort or the second set of dates. I posted here to see what other people thought about how it all worked with email requests.

At the time the OP started this thread, they could have called MS and made the reservation and know for sure what they have. MS is now open 7 days a week.

Not that I need to explain but......
Most days I don't have easy access to a phone but I have total access to a computer. Requesting our DVC reservations via email has been a godsend.

 

[disneynutz]

Low priority and busy work? I doubt that or wouldn't people be screaming like banshees about it? Either way I'll find out soon enough.

You can doubt it all you want but it's a fact. There is not way to track email requests. As I said, they are low priority. The phones are high priority. Hold times are tracked and Members tend to notice hold times more than email processing times. When the phones are backed up, everyone is assigned to phone duty. That's why during the holiday booking rush, sales take longer to process because the people who do the points inputing are assigned to the phones.

 

[DisMN]

We don't bother with the on-request form. There are too many variables, plus the on-line requests are processed as busy work and have little priority.

You can doubt it all you want but it's a fact. There is not way to track email requests. As I said, they are low priority. The phones are high priority. Hold times are tracked and Members tend to notice hold times more than email processing times. When the phones are backed up, everyone is assigned to phone duty. That's why during the holiday booking rush, sales take longer to process because the people who do the points inputing are assigned to the phones.

Ahhhh that makes sense. Thanks for explaining!!

 

[dclfun]

I've booked several times this past year via email and when something wasn't available I got a detailed response from MS. I also got a return email either the same day ( when I put my email request in on a Sunday) and at the very latest two days later ( when I put the request in over a holiday). Since I was only looking for one choice of dates, I put my first and second choices as exactly the same. I also wanted the same resort but put my requests in for room types as first and second. So far I've been pleased with booking via email. The only time I'd be sure and call asap is if I wanted something limited, like concierge at AKL or a grand villa somewhere. Then I'd call day by day right at the 11 month mark ( or if it isn't one of my home resorts, right at the 7 month mark). I wouldn't want to kick myself thinking if I had called right away, I might have gotten something that is now no longer available. I think there's a dedicated email team that works alongside the folks answering the phones, and emails are answered in the order they're received, so it's not as if emails are only answered by someone with free time, at the end of their shift, etc.---Kathy