I did it at All Star Sports a couple of weeks ago. I received a text at noon that my room was ready (I had requested 4:00 so it was earlier than I needed). I paid for a preferred room which should have put me in the Surf's up building. When I got the text, I was put in the Touchdown section. I called customer service on my way to the resort and they assured me that the room was a preferred. They suggested I go directly to the room and check it out, if I didn't like it then to go to the front desk and change it. So, I did. While I hated the theme, I loved the location! It was minutes to the parking lot/busses/both pools and lobby so I got my two requests "high floor" and "landscape view" and I ended up happier with it then I expected. I was alone with my two boys so I was excited to not have to wait in a line at the front desk and just immediately get on with my vacation.