Online check-in but next day arrival

[smallsy]

I’m sure this has been covered but I couldn’t find it in a search. What happens if you check in online but due to travel circumstances don’t physically arrive at the resort until the next day? Other than wasting money on a night you didn’t use, are there any other potential issues? Do they know if a guest hasn’t arrived and cancel the room?

 

[_auroraborealis_]

Just call and let them know you're delayed. Happens a lot.

 

[Lynne M]

Yes, they know if a guest hasn’t arrived, and they can and do cancel no-show reservations. But you won’t have any problem if you call and let them know that you’ll be delayed.

 

[AngiTN]

I've done this on purpose when I wanted to ensure we had a room early. They didn't care. We paid for it, so why would they? I gave them a flight arrival of about 5:00 am

 

[ninafeliz]

Yes, they know if a guest hasn’t arrived, and they can and do cancel no-show reservations. But you won’t have any problem if you call and let them know that you’ll be delayed.

But if you did online check in, will they actually know? If all goes as it should, that is? Unless they access the info on every band in the party to see if they have entered the room door, wouldn’t they just assume you had arrived? Why would they look into that without a reason to? I can see it being an issue if you don’t check in and don’t show or call, but if you do online check In I would think it would be ok. Another hang up, though, is that there seem to be a lot of people who get the stop by the desk message, so there’s that hiccup also... Not being snarky, just wondering. In reality, I would do as everyone else said and just call and let them know, then you won’t have to worry

 

[dansdad]

But if you did online check in, will they actually know? If all goes as it should, that is? Unless they access the info on every band in the party to see if they have entered the room door, wouldn’t they just assume you had arrived?

A report is automatically run every night at 4:00AM showing any reservations for the previous day that nobody showed up at the front desk to check in, nobody called to say they were delayed and did not have the room accessed via MBs.

 

[ninafeliz]

A report is automatically run every night at 4:00AM showing any reservations for the previous day that nobody showed up at the front desk to check in, nobody called to say they were delayed and did not have the room accessed via MBs.

So even if you did online check in and had paid for your room they might still cancel it since you hadn't accessed the room? I can see this if you didn't do online check in, since you would then have only paid the first night (assuming RO ressie), but if you've paid the whole thing they would still consider the room not used and consider it fair game? Again, I don't see why you wouldn't just call to let them know, but I would be pretty annoyed if I had checked in online, paid for the whole stay, been delayed for some unknown reason, forgot (or been unable) to call, and showed up the next day to find out I didn't have a room. I know I'm overthinking this, though, and I don't think it will ever matter because surely I would just call, so i guess I can quit playing devil's advocate

 

[dansdad]

So even if you did online check in and had paid for your room they might still cancel it since you hadn't accessed the room? I can see this if you didn't do online check in, since you would then have only paid the first night (assuming RO ressie), but if you've paid the whole thing they would still consider the room not used and consider it fair game? Again, I don't see why you wouldn't just call to let them know, but I would be pretty annoyed if I had checked in online, paid for the whole stay, been delayed for some unknown reason, forgot (or been unable) to call, and showed up the next day to find out I didn't have a room. I know I'm overthinking this, though, and I don't think it will ever matter because surely I would just call, so i guess I can quit playing devil's advocate

Online check means absolutely nothing to the resort or inventory manager. The report is forwarded to the general manager and inventory manager, they decide what to do on a case by case basis. It is extremely rare for them to cancel anyone on the day after check in day. And they are supposed to reach out to the lead guest prior to canceling.