Once you've paid your final payment...

[Strawberryblush]

do you get a revised confirmation showing no outstanding balance?

We did on our last trip in 2010...but we haven't received one this time.

 

[tennisfan]

My dad hasn't received anything for this trip & the bill was settled last week. Its the only time we have booked & not paid in full at the same time

 

[Strawberryblush]

Yeah ours was settled last week too.

I've just checked and we had a confirmation 2 days after we settled on our last trip.

Wonder if they've stopped sending them out now then?

 

[A dream is a wish]

I payed for our trip in one go but I had to chase up the confirmation letter. In the end I sent two emails and it took them about 10 days to get back to me and they emailed the confirmation letter.

 

[Strawberryblush]

I'm assuming it will probably work different if you have to pay all money straight away?

We received a confirmation after we booked and paid a deposit...just surprised we haven't received one now we have paid off the full amount.


Anyone going in June had a confirmation after paying off full amount?

 

[jothp]

We did get a new confirmation but we did add an extra night at the same time we paid the balance, and thinking about it the letter was for a booking modification so I don't think we would have got it if we hadn't change the booking. Sorry not much help really.

 

[Strawberryblush]

Yeah you would have got yours because you'd made changes - we have got them when we've upgraded.

Think i'll give them a phone tomorrow just to check. Thanks for your reply anyway

 

[Kittina]

interested to know what you found out as I also didnt recieve a confirmation !

paid in april for june trip, 10% desposit in jan

I also took off our meal vouchers on the day i paid teh remaining balance and did not recieve a confirmation of this. all i have is the one i amended to add meal vouchers when the 40% off deal came up...so i'll have to bring that one to check in!?

eep!

 

[Strawberryblush]

If you've made a change to your original booking and haven't had a revised booking confirmation come through showing the new changes i'd definitely contact them. I've always had a new one come through within 48 hours.

 

[Strawberryblush]

Just to let you know I phoned up on Thursday night and let them know we hadn't received a confirmation showing the outstanding balance had been paid. They said they'd send one straight away and we'd get it within 48hrs -they did and we received it yesterday.

Not sure why it wasn't sent automatic like last time