Hi - I'm just back and this was my experience. We rented a car from the Dolphin on 11/16. The National rental counter at the Dolphin was open, but all of the cars are being held at the Car Care center over by the Magic Kingdom. I had reserved a full sized car, but they didn't have one available. We were upgraded to a minivan - which was ok with us.. The lady at the National counter did all my paperwork and then told me to go and wait in front of the Dolphin for a shuttle van to go and pick up the rental.
we waited
and we waited
and we waited
about 1/2 an hour of waiting......
during this time 2 shuttle vans from Dollar Rental car and one from Payless showed up and picked up people to take them to their rentals. I'm not sure where their lots are.....
Finally our shuttle showed up --- and this was the part that really made me angry. The driver had a <b>tip cup</b> up there in his cup holder stuffed with ones and fives. So apparently now I'm supposed to pay the driver to take me over to my rental.....Now this was at the end of my vacation and I was very tired and grouchy and perhaps overreacting, but it did make me angry. There were 3 couples in our shuttle, and ours was the only rental that was actually in the promised space. The other couples had to go into the Car Care center to work things out.
All in all - the whole thing took about 1 hour and 15 minutes.