Someone needs to start a chat forum specifically for people who are currently on hold with Disney. I have more than an hour ahead of me and it would be a lot more fun if I had people to commiserate with!
I got lucky this morning. I called at 7:00 a.m. and got right through. However my wife called last Saturday and was on hold for two and a half hours before she gave up. Then she called Sunday a little bit after 7:00 was on hold for an hour and a half but she did get through.
Yes, gone from both. The ticket missing belongs to an account that was linked after the fact, so I’m hoping it’s all easily recoverable...if I ever get through!