Well, they SORT OF released inferno -
650 credits later, the code I was issued does not work. I'm the envy of the kingdom now! I have invisible inferno - 1 of a kind! Seriously. "The code you just typed doesn't match any of our secret codes - please check it and try again." How difficult is it to have codes working when they are issued?
- Dreams (finding that phone number...)
UPDATE: The phone number now tells us that issues will only be handled through Contact Us and any messages left there will not be attended to. Ah, I can feel the magic.
UPDATE2: I called Disney's offices. I was transferred to support for Disney Game Kingdom. Note, this is NOT VMK. The lady I spoke with, although helpful, stated that she cannot help with anything regarding VMK. She said there is no phone support of any kind for VMK as "it is a free game." I explained that they game is free but $150 on movies for 7 codes is not. She understood, but could not assist me any further other than to give me an email address and a phone number for Disney Movie Rewards. Ah, the magic.
UPDATE3: Spoke with a very nice lady at Disney Movie Rewards. She confirmed the code I was issued. She told me that if the code does not work in game, I need to contact VMK through a Contact Us link on the home page. When I asked her if I have just wasted 650 points ($150), she did tell me that if I did not have any resolution from VMK within 7-10 days to call back and a supervisor has the ability to look into the situation and decide to reinstate my points. That was nice to hear - although it is not a resolution. So, now I am back to: wait. Magical, huh?