MagicKingdom05
<font color=red>Loves to Travel<br><font color=dar
- Joined
- Dec 2, 2004
- Messages
- 4,272
I called this afternoon to switch my Feb AKL-Standard reservations to Jan 16-23 AKL-Standard because of the BRP rate decrease for Jan 16-Feb 4. I gave my information to a very nice CM and she told me that she had to check on something and would be right back to me. I figured she would tell me my rate was 840.78 like it said on the BRP online reservation screen and that would be that. When she came back her supervisor asked me my address and stuff like that and she put me on hold. At this point I was wondering what was going on. The CM finally came back and told me that I had a special pin code attached to my name and that my rate was going to be 679.28 ($97.04 night) 
. She did tell me that this pin rate was only good for 7 nights max so I couldn't increase my stay and use this rate.
Being sceptical about this, I checked my reservation online and the same rate came up, and I called twice more and talked once to another CM and once to a supervisor and was told that 679.28 was the correct rate. Some don't mind the parking lot view and some do, however for $97.04, I willl take the parking lot view and say thank you.
I guess this is what Disney magic is all about. The funny thing is when you least expect it, that's when the Disney magic happens.
. She did tell me that this pin rate was only good for 7 nights max so I couldn't increase my stay and use this rate. Being sceptical about this, I checked my reservation online and the same rate came up, and I called twice more and talked once to another CM and once to a supervisor and was told that 679.28 was the correct rate. Some don't mind the parking lot view and some do, however for $97.04, I willl take the parking lot view and say thank you.
I guess this is what Disney magic is all about. The funny thing is when you least expect it, that's when the Disney magic happens.
I had a reservation using the BRP at POFQ for 4 nights in mid-December. I called to see what was available and prices if I wanted to upgrade to deluxe. I asked about CR and the CM looked and said "$459.38 for the entire package. . . Hmm, that can't be right." He searched all over and had me on hold forever while he looked into it. After 20 minutes on the phone, he came back and said that was the right rate and I must have gotten some disney magic. I was thrilled, but skeptical and asked him to check again and make sure. He was certain, so I jumped on it and didn't even ask for rates at any of the other resorts I was considering. About an hour later, I checked on-line and it showed a total of $1418.28 for my 4 nights in a CR wing room!!! So, I picked up the phone and called back. The 2nd CM, who was very nice, simply insisted that the 1st CM had made a mistake and that the actual package price for the 4 nights was $936.60 - which made sense b/c it was $70/night off the rack rate. He said the website was messed up and it would reflect the right amount soon. I was so disappointed, I couldn't think straight and just said ok. So, as expected, the web-site now shows $936.60. 
