I just emailed ticket inquiry today to inquirer about my days and pluses left on my old tickets and I got the "we are unable to verify information regarding ticket usage through email reply back". So tomorrow I plan to try the number. I have a lot a old tickets for me and my daughter and I am trying to figure out what I need to purchase this year if at all. I even found an old 1993 Super Douper Pass in a bag of souveniers inside an old Epcot country passport with 2 days still left on it.