If the ticket is Magic Your Way (bought after 1/1/05) unless it says "NE" (No Expire) on it the ticket is dead. If it is pre-MYW with very few exceptions unused days never expire; some tickets, however, had plus options expire after seven days from first use.
The only way to fnd out about what remains on a ticket is by going to a location which has Automated Ticketing System terminals. This would be any park (including water park and TTC) ticket booth or any Guest Relations Office outside the parks or at DTD.
At those locations not only can they tell you what is still available on them, but if they happen to have become demagetized they can replace them for you.
There is no telephone number to call. Even if you are able to provide a location with the ticket serial number over the phone the CMs are prohibited from releasing this information over the phone. Violation by a CM is cause for disciplinary action, up to and including termination.
-----------------------
Disney does not penalize children for growing older. If you have a partially used child's ticket, and the child is now 10 or older, you may exchange the child's ticket for an adult ticket with the same remaining entitlements and no charge.
The child for which this is being done must be present at the ticket window when this is being done. The age difference must be reasonable! For example, if the child appears to still be a pre-teen, and the ticket is two or more years old they should be no problem. However, if the child appears to be 16 and the ticket is only a year old this will not be done.
This applies whether the ticket is MYW or pre-MYW.
However, if the ticket has never been used, the ticket may only be upgraded to a ticket with at least the same entitlements and the guest must pay the difference.
This may be done at any park (including water parks or TTC) Ticket Booth or Guest Relations Office
