OKW Not what it used to be!

[SuzanneSLO]

However, you must understand that Diane has made soooo many trips to OKW that she can spot problems like she has x-ray vision. She can probably tell you in a 3 minute tour exactly what's missing and/or wrong.

Reading this, I think my new room request will be "I understand that its not a guarantee, just a request, and I don't care about view, but I want a room just vacated by Diane or DisDaydreamer!" i do apprecaite all your efforts. --Suzanne

 

[Disneyhappy]

They used to put a list on the back of the cabinets. I guess they don't do this anymore???

I honestly do not remember a list on our stays but then again, I don't usually cook while on vacation so I could have simply not had an oportunity to notice. We do use the glasses and dishware for continental breakfast in the room though.

 

[Brian Noble]

The OKW unit I was in in February had a very detailed list of what was expected to be there on the inside of one cabinet door.

Thinking back on it, we had *no* sharp knives. I probably should have said something but never needed them for breakfast.

 

[nikkistevej]

This sounds like a smart idea and I have to admit, I do not check and am not sure if I would know if something is missing because I am not sure what should be in our units to begin with (other than TP, things in working order, etc). Do you use a checklist or do you just go from memory? I do recall one time the remote control for the TV was missing but DH noticed that within 60 seconds of being in the room! One was delivered to our room quickly.

That would have been the one thing my DH would have noticed too. LOL

 

[Caskbill]

............. I believe the toss pillows for the couch and master bed are gone for good.

That's correct. Those items have been removed for 'sanitary' reasons.

 

[dianeschlicht]

I apprecaite your effort, but I must admit that I am not willing to spend my vacation time looking for things that I don't need or won't use during my stay.

When I stay in a vacation property, I am aware that you can't leave things until the last minute, so I might check for the pancake turner the night before I planned to make pancakes. But if all the breakfast this trip will be done in the toaster, the pancake turner may continue to be AWOL until the next guest checks in.

On our first visit as owners, we had lots of problems with the internet connection. First, the connection wasn't "hot", so we had to wait for the phone repair guy to come the next morning before we got service. Then, after a few days of service, it went on the blink again and I spent several hours on the phone with tech support getting access restored.

So I do understand how less than perfect or fully stocked can be a problem. And a credit (which I received for our internet problems) often doesn't solve the issue: it was my vacation time lost, but my employer's dollars saved.

So, as a DVC owner, I report problems and missing items as we find them, but I don't go looking for trouble. -- Suzanne

Doesn't take much time at all. There's a list of items somewhere in every DVC kitchen. If I'm not using the kitchen on a given trip, I don't check that, but there can be other things missing or malfunctioning as well. Once we found our fridge in a 2 bedroom unit was turned off and the ice in the ice maker had melted and was running all over the floor. Called maintenance ASAP, and they came up only to tell us someone had inadvertently turned the fridge off. Was it housekeeping or the previous occupant??? Who knows, but I'm glad we noticed it when we did.

 

[lenshanem]

That's correct. Those items have been removed for 'sanitary' reasons.

We had throw pillows at BCV just a couple weeks ago. What is the difference? Are BCV owners more sanitary than OKW owners?

 

[dianeschlicht]

For those of us who are relatively new to DVC, how will we know what should be there? Are there lists in the rooms themselves in all resorts? My next trip is to AKV in a 1 br. Anyone know if there is a list of what should be in the kitchen there?

We have always had a list available somewhere in the kitchen of every DVC unit we have stayed in. If you are concerned about it, just print the list off from the website before you go.

 

[Debbie H]

We've been members since 92 and we can spot in an instant what is missing or different. As far as the throw pillows being removed for "sanitary reasons", give me a break! If they did that, then they would have to remove the couches, the mattresses, chairs, etc. Also, there should be a list of items inside a cabinet door, however, it's been quite a while since it was updated.

We have been saying for quite a while that OKW is not like it used to be.

 

[dianeschlicht]

Yes, I don't get that "throw pillows removed for sanitary reasons" either!!! Good grief, they went and put nearly a dozen of them in the AKV villas! There are 4 on the master bed alone!

 

[GGOOFY1]

I feel it is our responsibilities as owners to report what is missing. We have been members since '93 and have never had any problem getting maintenance or mousekeeping up to correct the issues. We were at OKW last summer in 2 Villas and both had the laundry baskets missing, we contact mousekeeping and they brought them right up. We always prepare breakfast and dinner in the villa, so it is important that the kitchen supplies are accounted for. I have a list of items that are not in the villas that I bring from home and expect the rest to be there. Like Diane said I don't want to find out something is missing when I need it. I have never been compensated for any missing or broken items. I would have to question whether or not the OP was staying on a cash ressie.
Not to make excuses for mousekeeping, but I know they have a short time to turn around the villas and have they ready for the next guests. So, I would prefer to have my villa spotless and have to report a missing glass then come into a dirty room.

 

[dianeschlicht]

I feel it is our responsibilities as owners to report what is missing. We have been members since '93 and have never had any problem getting maintenance or mousekeeping up to correct the issues. We were at OKW last summer in 2 Villas and both had the laundry baskets missing, we contact mousekeeping and they brought them right up. We always prepare breakfast and dinner in the villa, so it is important that the kitchen supplies are accounted for. I have a list of items that are not in the villas that I bring from home and expect the rest to be there. Like Diane said I don't want to find out something is missing when I need it. I have never been compensated for any missing or broken items. I would have to question whether or not the OP was staying on a cash ressie.
Not to make excuses for mousekeeping, but I know they have a short time to turn around the villas and have they ready for the next guests. So, I would prefer to have my villa spotless and have to report a missing glass then come into a dirty room.

Absolutely! It only takes a minute, and I really don't understand why anyone would be compensated for missing items unless they were creating a scene at the front desk. Then I think sometimes CM's give people things just to get rid of them.

 

[thelobstershanty]

We have been DVC members almost since day one and have more DVC/WDW trips than we can count; we also can spot a missing item in a minute because we know what is supposed to be there even without the list that is usually on the door of a kitchen cabinet.
However, I have to agree with who ever posted it is housekeeping's responsibility! I agree 100%. We as DVC members know we have to wait longer for a DVC unit to be cleaned and ready than a regular WDW hotel room--due to the size of the units. One of the steps in cleaning and readying a villa for occupancy-- should be inspection of what is supposed to be and what is really in each villa; and to replace items accordingly. This is a part of a villa preperation/cleaning. It is not the guest's responsibility, it should not even be an issue. We do pay dues, remember! And they are dues that increase every year, with a very few and isolated exceptions.
As members that have owned for many years, we've seen a slow but steady decline in the DVC resort services, amenities, etc., over the years and yet still see an increase in yearly dues.

 

[JESW]

Just got back from our first stay at OKW and I do remember there being a list of items on the inside of one of the kitchen cabinets. I am not sure if we had anything missing since we didn't use a lot of the items - mostly bowls, glasses and silverware. We were in a 2-bedroom in building 50. Busy, busy week!

Jill

 

[rbuzzotta]

We just returned today from a weekend stay (DD was in a cheering competition at WWoS). We stayed in a studio. Bldg. 37. Normally we tend to stay closer to the hospitality house but it was a short stay so it was no big deal.

I did notice that they were refurbishing bldg 28 and 29 (or 27 not sure). I was happy to see that as we stayed there last summer for 2 weeks and it surely needed refurbishing. They were also painting the check in area and around Olivias when we left at 4 AM today!!

Our room was fine. We enjoyed seeing our friends at Hanks (Ted is still out with his total knee and hopes to return in a few weeks!!). The girls had fun and my DD did great in her routine.

It was hard to leave being such a short trip.............countdown is on until August!!