We own at OKW and love it there. Our 2BR villa on our last trip (and first trip as
DVC members) was spotless, my Dad and his wife were with us and they couldn't believe it wasn't "brand new". We didn't have stains, dirt, etc. We checked in a few hours before 4 p.m. The staff/CMs were all wonderful and friendly, we felt like OKW was a neighborhood instead of a resort in a good way.
My Dad is a world traveler, staying at first class properties, etc. He just returned from the Masters, kind of jet sets everywhere, and he LOVED our villa. He just raved and raved and raved and raved. So, while I see some bad reviews, I didn't find OKW to be in need of any repairs or updates. I think at any hotel you can have maintenance issues, cleanliness mistakes, etc. but personally I find it hard to be disappointed in OKW as we found it absolutely charming and lovely.