OKW desk staff ( Long)

[DisneyMeMa]

Something I would like to see added to the "training opportunity" would be how very far a simple apology would go with most of us. We all know the person helping us at that point is more than likely not the person who is responsible for the mistake, but just having it acknowledged somehow makes us think they understand and are trying to do better. As the OP stated the MANAGER offered no apolgy, nothing. Simply saying "I'm sorry this happened" at that time would be more appreciated by me than a fruit basket later - just my $.02.

 

[FranP]

My career having been in the retail management field, I can understand the OP's frustration and that of many other posters. Surveys in my company had indicated that most customer complaints had to do with the attitude of the salesperson and that a simple "I'm sorry for inconvenience, how can I make this right for you" went a long, long way in customer service. Sorry about some posters' bad experiences!!!! We can honestly say that we have not had any problems that were not fixed to our satisfaction.

 

[debbiedoo]

That is why I have never used that system!! We always take disney dollars a,d the wallet!! Have a better tracking method of how much we are spending!!

 

[Halle]

Last year we stayed at the BCV and had room charging privileges. The first night no problem charging to the room but the next day we were denied at the Yacht Club Galley. Very upsetting, went back to the room and called the front desk and was told that one terminal at the front desk had gone down and they had to reissue every key that went through that terminal. Sounded fishy to me since we had been able to charge at several locations that day before. They brought new keys to our room within ten minutes.